HP Matrix Operating Environment 7.3 and 7.3 Update 1 Infrastructure Orchestration User Guide

Miscellaneous issues
Email and notification
Infrastructure orchestration email messages such as approval and notification are not sent
The infrastructure orchestration email messages such as approval and notification are not sent.Issue
Possible cause
• SMTP configuration parameters are not correct.
• SMTP credentials are not correct.
• SMTP server is not responding.
• CMS is not able to communicate with SMTP server.
Action
• Make sure that the SMTP configuration parameters and credentials are correct. .
• Check CMS and SMTP server connectivity.
• Check to make sure that the SMTP server is working correctly.
Infrastructure orchestration notification email contains a URL that does not appear as a link in
Microsoft Outlook
The infrastructure orchestration notification emails contain a URL that does not appear as a link in
Microsoft Outlook.
Issue
—Possible cause
Manually copy and paste the URL link into a browser.Action
Infrastructure orchestration does not send email notifications to users assigned to, or unassigned
from, a server pool
Matrix infrastructure orchestration does not send email notifications to users assigned to, or
unassigned from, a server pool.
Issue
—Possible cause
Verify that the oo.user.pool.notification.enabled=true is set in ..\Program Files\
HP\Matrix infrastructure orchestration\conf\hpio.properties.
Action
Access error on infrastructure orchestration web pages from email notification using private network
Access error on infrastructure orchestration web pages from email notification using private network.Issue
In some cases, the administrator cannot access the approve/reject web page (and other Matrix
infrastructure orchestration pages) from the notification email that asks the administrator to continue
Possible cause
or reject a user request. An access page error appears instead of the expected infrastructure
orchestration request web page.
This error occurs when the infrastructure orchestration CMS is configured to use a private network,
and the private network communicates with a public network. The private network is only accessible
from the IO CMS, and it is used to provision virtual and physical infrastructures. IO notification
email is set with the private network settings which does not allow external access to the URLs
contained in the notification email.
Action 1. Open HP Operations Orchestration Studio and log in using valid credentials.
2. Expand the Configuration node.
3. Expand the System Properties node.
4. Double-click the HpioCmsIp property.
5. Click the Lock button to check out the property.
226 Troubleshooting