HP Matrix Operating Environment 7.3 and 7.3 Update 1 Infrastructure Orchestration User Guide

c. Click Permanently store this exception.
d. Click Confirm Security Exception.
4. Return to the Systems Insight Manager tab and refresh the screen, or open a new tab and go
to the HP SIM web address.
5. Launch the infrastructure orchestration console.
Wrong behavior of Operations Orchestration content after conversion to version
10.01
Matrix infrastructure orchestration customers should not use OO 10.00, but ensure the remote
instance of OO is using OO 10.01 because of known compatibility issues between OO 10.00
and Matrix Operating Environment.
Issue
The following OO 10.x versions are certified by Matrix OE 7.3 and 7.3.1:Possible causes
and Actions
• OO platform:
10.01 build: 20130827-1641
• OO content packs:
Base: 1.0.121◦
◦ Database: 1.0.115
◦ HP Solutions: 1.0.117
For more information, see the Upgrading HP Operations Orchestration included with Matrix OE to
HP Operations Orchestration 10.01 white paper, available on the following website:
http://www.hp.com/go/matrixoe/docs
Corrective procedures
Manually updating the chargeback database
Chargeback server is not running
If the chargeback server is not running for any reason, the chargeback database will be out of
date.
Issue
—Possible cause
Execute the Update_Chargeback_DB.py command to force chargeback database population
for a given day or sequence of days.
Action
Run Update_Chargeback_DB.py located in the default location at ..\Program Files\HP\
Matrix infrastructure orchestration\chargeback.
To run the tool, Python and pyodbc must be installed on the CMS. The tool can be executed only
by a user with administrative rights to the database. The command uses Windows authentication
mode to connect to the database.
Command usage, where start_date and end_date are specified as yyyy-MM-dd:
Update_Chargeback_DB.py start_date [end_date] [-force]
232 Troubleshooting