HP Matrix Operating Environment 7.3 and 7.3 Update 1 Infrastructure Orchestration User Guide

Troubleshooting communication failures
Troubleshooting communication failures.Issue
—Possible cause
Action
• Verify that the vCenter credentials are correct on Systems Insight Manager.
• Verify that the virtual machine hosts are correctly registered to Insight Control virtual machine
management usage and are not reporting issues on Systems Insight Manager
• Verify that Matrix OE is correctly displaying the resources (physical or virtual)
• Verify the Onboard Administrator credentials were added to enclosure node on Systems Insight
Manager
Correct any communication issues and then wait for the next synchronization cycle. The resources
should display correctly in the infrastructure orchestration Unassigned Pool.
Troubleshooting a general failure during storage provisioning
Any failure during storage provisioning will cause the service creation status to pause at 12% with
a generic Manual provisioning required error message. Inability to find a matching volume within
HP Storage Provisioning Manager will cause the same error.
Check these locations for information to help you troubleshoot the problem.
1. Check SPM to make sure that it contains volumes that match the requirements or that the Matrix
default template has been modified to auto-carve the volume.
2. If the template has been modified, make sure the storage pools within SPM have enough space
for the volumes requested.
3. Check the Matrix OE logical server management job table for any failed jobs. Go to Report
> Logical Server Job Status and look for Activaed SPM Storage Pool Entry jobs.
4. Check the SPM job table for any failed jobs. In SPM, click No Running Jobs in the lower left
portion of the screen, click the History tab, and then look for Activating Service jobs.
5. If these locations do not provide the information needed to solve the problem, check the
following log files:
• C:\Program Files (x86)\HP\Storage Provisioning Manager\logs\
operational_log.txt
• C:\Program Files\HP\Matrix infrastructure orchestration\logs\
hpio-controller.log
• C:\Program Files\HP\Virtual Server Environment\logs\vselog.lsm.log
Resources not displaying and increasing timeouts
One or more types of infrastructure orchestration resources (for example, virtual networks) are not
displayed in infrastructure orchestration's user interfaces.
Issue
Due to a large number of resources to fetch, one or more of
infrastructure orchestration's resource fetch operations may have timed
Possible cause
out, waiting for completion. By default, infrastructure orchestration
is configured to fetch resources of each type for up to 5 minutes.
On the CMS on which infrastructure orchestration is running, timeouts can be configured in the
hpio.properties file, located for example at: ..\Program Files\HP\Matrix
infrastructure orchestration\conf\hpio.properties.
Action
The primary timeout properties that might need to be increased are the following:
• timeout.get.serverpools
• timeout.get.subnets
Corrective procedures 233