Administrator's and User's Guide for SFM HP-UX 11i v3 March 2012

Table 18 Troubleshooting instance providers (continued)
SolutionCauseProblem
Alternatively, you can enter the following
command at the HP-UX prompt to start
SFMProviderModule:
# sh /opt/sfm/bin/restart_sfm.sh
The logs to /var/opt/sfm/log/state.log
are written when SFM is in Degraded State and
is getting re-enabled by the script.
NOTE: The script restarts SFM only if
SFMProviderModule is in Degraded state.
3. Enter the following command at the HP-UX prompt
to check if the SFMProviderModule is running:
# cimprovider -ls
If the status of SFMProviderModule is OK,
SFMProviderModule is running properly.
Otherwise, repeat steps 1 to 3.
Table 19 Troubleshooting instance providers
Problem: The serial number and part number property of memory modules, or bulk power supplies are not available.
SolutionCause
Complete the following steps to check whether the part number and serial
number are supported on the given system, and whether the provider is
configured properly:
Either or both of the following can be the
cause of this problem:
• These properties are not supported on
the system.
1. Enter the following command at the HP-UX prompt:
# mstm
• The provider is not configured properly.
2. Select System in the product list.
3. Click Tools –> Information –> Run.
If the name of the property is displayed in the output, the property is
supported.
NOTE: Not all properties are supported on every supported system.
Table 20 Troubleshooting instance providers
Problem: Requests for instances do not return any value.
SolutionCauses
Enter the following command at the HP-UX prompt:Cause 1
# ps -eaf | grep cimserverThe Common Information Model Object
Manager (CIMOM) is not running.
If the name cimserver is displayed in the output, the CIMOM is
running properly. If cimserver is not displayed in the output, stop the
CIMOM by entering the following command at the HP-UX prompt:
# cimserver -s
To restart the CIMOM, enter the following command at the HP-UX
prompt:
# cimserver
To register the provider, complete the following steps:Cause 2
The provider is not registered properly.
1. Enter the following command at the HP-UX prompt:
# cimprovider -ls | grep SFMProviderModule
2. If the following output is displayed, all the providers are registered
properly:
SFMProviderModule OK
Troubleshooting instance providers 81