Administrator's and User's Guide for SFM HP-UX 11i v3 March 2012

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Table 20 Troubleshooting instance providers (continued)

Problem: Requests for instances do not return any value.

SolutionCauses

1. Enter the following command at the HP-UX prompt to disable

SFMProviderModule:

# cimprovider –d –m SFMProviderModule

2. Enter the following command at the HP-UX prompt to enable

SFMProviderModule:

# cimprovider –e –m SFMProviderModule

Alternatively, you can enter the following command at the HP-UX

prompt to start SFMProviderModule:

# sh /opt/sfm/bin/restart_sfm.sh

NOTE: The script restarts SFM only if SFMProviderModule is in

Degraded state.

3. Enter the following command at the HP-UX prompt to check if the

SFMProviderModule is running:

# cimprovider -ls

If the status of SFMProviderModule is OK, SFMProviderModule is

running properly. Otherwise, repeat steps 1 to 3.

Contact your HP support personnel to correct the problem.Cause 4

The cron job is not working.

Table 21 Troubleshooting instance providers

Problem: First request on systems does not return with required information immediately.

SolutionCause

Wait a while, then request for the information again. providers respond

with requested information when information has been gathered.

Requested information is being collected.

The following message is displayed:

Inventory is being built

currently. Please try after some

time.

Table 22 Troubleshooting instance providers

Problem: Indications fulfilling the conditions defined in the HP-Known HP-Defined filters, are not logged in the Event

Archive.

SolutionCause

Create the following EnumerateInstances.xml file and save it in any

location:

The HP-Known filters and HP-Known

subscriptions have been deleted from

the CIMOM.

<?xml version="1.0" encoding="utf-8"?>

</LOCALNAMESPACEPATH>

</IPARAMVALUE>

</IMETHODCALL>

</SIMPLEREQ>

</MESSAGE>

</CIM>

Troubleshooting instance providers 83