Administrator's and User's Guide for SFM HP-UX 11i v3 March 2012

Table 24 Troubleshooting indication providers (continued)
Problem: Indications corresponding to events generated by the Event Monitoring Service (EMS) monitors, are not logged
in the Events List.
SolutionCauses
If the status of SFMProviderModule is Degraded as displayed in the given output,
SFMProviderModule is not running.
To enable SFMProviderModule, complete the following steps:
1. Enter the following command at the HP-UX prompt to disable
SFMProviderModule:
# cimprovider –d –m SFMProviderModule
2. Enter the following command at the HP-UX prompt to enable
SFMProviderModule:
# cimprovider –e –m SFMProviderModule
Alternatively, you can run the following script at the HP-UX prompt to start
SFMProviderModule:
# sh /opt/sfm/bin/restart_sfm.sh
NOTE: The script restarts SFM only if SFMProviderModule is in Degraded
state.
3. Enter the following command at the HP-UX prompt to check if the
SFMProviderModule is running:
# cimprovider -ls
If the status of SFMProviderModule is OK, SFMProviderModule is running
properly. Otherwise, repeat steps 1 to 3.
Troubleshooting EVWEB
Table 25 Troubleshooting EVWEB
SolutionCauseProblem
To check the status of the Event Archive Database service, enter
the following command at the HP-UX prompt:
EVWEB is unable to
delete an event from the
While you are deleting an
event stored in the Event
# ps -eaf | grep sfmdb
Event Archive. The Event
Archive Database
Archive, the following
error message is
displayed:
An error occurred
while deleting the
event.
If the output of this command is sfmdb, the Event Archive
Database service is running.
If the Event Archive Database service has stopped, enter the
following command at the HP-UX prompt to start the service:
service is not running
properly.
On Itanium # /sbin/init.d/psbdb start
On PA-RISC # /sbin/init.d/sfmdb start
If the Event Archive Database service is running and the problem
persists, check for error logs in the
/var/opt/sfm/log/sfm.log file. For further assistance,
contact the HP support center.
To check the status of the Event Archive Database service, enter
the following command at the HP-UX prompt:
You receive the first
message, if EVWEB is
While you are accessing
an event from the Event
# ps -eaf | grep sfmdb
unable to access the
details of an event stored
Archive, either of the
following errors are
displayed:
If the output of this command is sfmdb, the Event Archive
Database service is running properly.
in the Event Archive. The
second message
Could not fetch the
details of the
events.
If the Event Archive Database service is stopped, enter the
following command at the HP-UX prompt to start the service:
indicates that the
EVWEB is unable to
establish a connection
with the Event Archive.
The connection to
the database could
not be established.
On Itanium # /sbin/init.d/psbdb start
On PA-RISC # /sbin/init.d/sfmdb start
Troubleshooting EVWEB 89