Administrator's and User's Guide for SFM HP-UX 11i v1 April 2006

Troubleshooting SFM
Troubleshooting EVWEB
Chapter 5 119
Troubleshooting EVWEB
Problem
While you are deleting an event stored in the Event Archive, the following
error message is displayed:
An error occurred while deleting the event.
You receive this error message when EVWEB is unable to delete an event
from the Event Archive.
Cause
The Event Archive Database service is not running.
Solution
To check whether the Event Archive Database service is running, enter
the following command at the HP-UX prompt:
# ps -eaf grep sfmdb
If the output of this command is sfmdb, the Event Archive Database
service is running.
If the Event Archive Database service is stopped, enter the following
command at the HP-UX prompt to start the service:
# /sbin/init.d/sfmdb start
If the Event Archive Database service is running and the problem
persists, check for error logs in the /opt/sfm/log/sfm.log file. For
further assistance, contact the HP support center.
Problem
While you are accessing an event from the Event Archive, either of the
following errors are displayed:
Could not fetch the details of the events.
The connection to the database could not be established.
You receive the first message, if EVWEB is unable to access the details of
an event stored in the Event Archive. The second message indicates that
the EVWEB is unable to establish a connection with the Event Archive.