Administrator's and User's Guide for SFM HP-UX 11i v1 April 2006

Troubleshooting SFM
Troubleshooting EVWEB
Chapter 5 121
Cause
The Email Consumer is disabled.
Solution
To check whether the Email Consumer is running, enter the following
command at the HP-UX prompt:
# ps -eaf grep sfmdb
The system registers the Email Consumer only when the first event
subscription that has email as the destination is created. As the Email
Consumer is initially inactive, you can disable or enable the Email
Consumer only after an event subscription having an email as its
destination, is created. Ensure that you have entered the correct email
address while subscribing to an event.
To enable the Email Consumer, enter the following command at the
HP-UX prompt:
# /opt/wbem/bin/cimprovider -e -m EMEmailConsumerModule
If the Email Consumer is enabled, and the indications are not logged in
the Event Archive, check for error logs in the /opt/sfm/log/sfm.log
file. For further assistance, contact the HP support center.
NOTE For you to enable or disable the Event Archive Consumer and the Email
Consumer, the CIM server must be running. EVWEB does not log events
when the Event Archive Consumer or the Email Consumer is disabled.
Problem
The response time for a command used to view indications from the Event
Archive is long.
Cause
The locale on your system is set to a language other than English.
Solution
To improve performance of the Event Viewer, set the locale to English.