Administrator's and User's Guide for SFM HP-UX 11i v3 September 2012

6 Troubleshooting SFM
This chapter describes how to troubleshoot SFM providers and EVWEB. This chapter addresses
the following topics:
• “Troubleshooting instance providers” (page 81)
• “Troubleshooting indication providers” (page 86)
• “Troubleshooting EVWEB” (page 91)
For information on Upgrade Installation of the Postgres 8.4.8, see the Installation scenarios of
Postgres 8.4.8 at www.hp.com/go/hpux-diagnostics-sfm-docs
NOTE: For information on issues with oserrorlogd, see the Using PSB Components section of
the ProviderSvcsBase administrator guide.
Troubleshooting instance providers
This section describes techniques for troubleshooting instance providers, such as the CPU instance
provider, Memory instance provider, Filter Metadata (FMD) provider, and Environmental providers.
Table 19 Troubleshooting instance providers
SolutionCauseProblem
Enter the following command at the HP-UX prompt:Cause 1Requests for instances do
not return any value.
# ps -eaf | grep cimserverThe Common Information Model
Object Manager (CIMOM) is not
running.
If the name cimserver is displayed in the output,
the CIMOM is running properly. If cimserver is not
displayed in the output, stop the CIMOM by entering
the following command at the HP-UX prompt:
# cimserver -s
To restart the CIMOM, enter the following command
at the HP-UX prompt:
# cimserver
To register the provider, complete the following steps:Cause 2
The provider is not registered
properly.
1. Enter the following command at the HP-UX prompt:
# cimprovider -ls | grep
SFMProviderModule
2. If the following output is displayed, all the
providers are registered properly:
SFMProviderModule OK
3. If the output displayed is different from this output,
the provider module is not registered. To register
the provider module, enter the following command
at the HP-UX prompt:
# cimmof -nroot/PG_InterOp
/opt/sfm/schemas/mof/SFMProvidersR.mof
4. If no errors are displayed, the provider module is
registered successfully. Ignore this step and move
to step 6. If errors are displayed, restart the
CIMOM by entering the following commands at
the HP-UX prompt:
# cimserver -s
# cimserver
5. After the CIMOM restarts, follow the process from
the step 1 mentioned above.
Troubleshooting instance providers 81