Administrator's and User's Guide for SFM HP-UX 11i v3 September 2012

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Table 21 Troubleshooting instance providers (continued)

Problem: Requests for instances do not return any value.

SolutionCauses

MODULE STATUS

OperatingSystemModule OK

ComputerSystemModule OK

ProcessModule OK

IPProviderModule OK

SFMProviderModule Degraded

If the status of SFMProviderModule is Degraded as displayed in the

given output, SFMProviderModule is not running.

To enable SFMProviderModule, complete the following steps:

1. Enter the following command at the HP-UX prompt to disable

SFMProviderModule:

# cimprovider –d –m SFMProviderModule

2. Enter the following command at the HP-UX prompt to enable

SFMProviderModule:

# cimprovider –e –m SFMProviderModule

Alternatively, you can enter the following command at the HP-UX

prompt to start SFMProviderModule:

# sh /opt/sfm/bin/restart_sfm.sh

NOTE: The script restarts SFM only if SFMProviderModule is in

Degraded state.

3. Enter the following command at the HP-UX prompt to check if the

SFMProviderModule is running:

# cimprovider -ls

If the status of SFMProviderModule is OK, SFMProviderModule is

running properly. Otherwise, repeat steps 1 to 3.

Contact your HP support personnel to correct the problem.Cause 4

The cron job is not working.

Table 22 Troubleshooting instance providers

Problem: First request on systems does not return with required information immediately.

SolutionCause

Wait a while, then request for the information again. providers respond

with requested information when information has been gathered.

Requested information is being collected.

The following message is displayed:

Inventory is being built

currently. Please try after some

time.

Table 23 Troubleshooting instance providers

Problem: Indications fulfilling the conditions defined in the HP-Known HP-Defined filters, are not logged in the Event

Archive.

SolutionCause

Create the following EnumerateInstances.xml file and save it in any

location:

The HP-Known filters and HP-Known

subscriptions have been deleted from

the CIMOM.

<?xml version="1.0" encoding="utf-8"?>

Troubleshooting instance providers 85