Administrator's and User's Guide for SFM HP-UX 11i v3 September 2012

Table 26 Troubleshooting EVWEB (continued)
SolutionCauseProblem
following errors are
displayed:
If the output of this command is sfmdb, the Event Archive
Database service is running properly.
in the Event Archive. The
second message
indicates that the
Could not fetch the
details of the
events.
If the Event Archive Database service is stopped, enter the
following command at the HP-UX prompt to start the service:
On Itanium # /sbin/init.d/psbdb start
EVWEB is unable to
establish a connection
with the Event Archive.
The Event Archive
Database service is not
running properly.
The connection to
the database could
not be established.
On PA-RISC # /sbin/init.d/sfmdb start
If the Event Archive Database service is running and the problem
persists, check for error logs in the
/var/opt/sfm/log/sfm.log file. For further assistance,
contact the HP support center.
To check if SFMProviderModule is running, enter the following
command at the HP-UX prompt:
Cause 1
SFMProviderModule is
not running.
WBEM Indications are not
logged in to the Event
Archive.
# cimprovider -ls
Following is a sample output of the command:
MODULE STATUS
OperatingSystemModule OK
ComputerSystemModule OK
ProcessModule OK
IPProviderModule OK
SFMProviderModule Degraded
If the status of SFMProviderModule is Degraded as displayed in
the given output, SFMProviderModule is not running.
To enable SFMProviderModule, complete the following steps:
1. Enter the following command at the HP-UX prompt to disable
SFMProviderModule:
# cimprovider –d –m SFMProviderModule
2. Enter the following command at the HP-UX prompt to enable
SFMProviderModule:
# cimprovider –e –m SFMProviderModule
Alternatively, you can run the following script at the HP-UX
prompt to start SFMProviderModule:
# sh /opt/sfm/bin/restart_sfm.sh
NOTE: The script restarts SFM only if SFMProviderModule
is in Degraded state.
3. Enter the following command at the HP-UX prompt to check
if the SFMProviderModule is running:
# cimprovider -ls
If the status of SFMProviderModule is OK, SFMProviderModule
is running properly. Otherwise, repeat steps 1 to 3.
If you still encounter the same issue, check for error logs in the
/var/opt/sfm/log/sfm.log file. For further assistance,
contact the HP support center.
Change the sender address defined in
/var/opt/sfm/conf/evweb.conf to suit your domain.
Cause 2
Event mails are blocked
as SPAM mails because
Enter the following command at the HP-UX prompt:
the sender address of
# sfmconfig -c /var/opt/sfm/conf/evweb.conf
event mails,
[e-mail], is not
allowed to send a mail
in your different domain
network.
92 Troubleshooting SFM