HP Virtual Connect Enterprise Manager 6.3 CLI Guide

5 Troubleshooting VCEMCLI
VCEMCLI calls result in access denied errors
To resolve access denied errors, verify that the credentials used with the VCEMCLI have the required
RBAC privileges configured in the CMS for the operation and resource being modified.
VCEMCLI calls result in errors for invalid leading character or invalid
characters
For leading characters, verify that you are using the ASCII dash characters rather than one of the
many UNICODE dash variants. It’s very easy to introduce non-ASCII characters when cutting and
pasting command lines from Word documents.
VCEMCLI calls result in 404 errors
To resolve 404 errors:
• Confirm that the VCEM server is at a supported revision with the VCEMCLI installation.
• Ensure that the VCEMCLI is supported by the selected VCEM server.
• Verify that the VCEM server is running and not experiencing any other difficulties.
API timeouts
API timeouts can occur when an IP address or host name look up takes more than a few minutes
to return or when there is a networking issue on the VCEM server. To resolve this, verify that the
HP SIM system is running properly by logging on and verifying that the IP address or host name
for the source system exists.
High CPU usage on the CMS server while running a VCEMCLI client
Performing operations from the VCEMCLI client in a tight loop can impose a heavier than needed
workload on the CMS server. When polling for results, it is best to design the algorithm with some
sleep() periods so that the VCEM server is not polled continuously.
Job reports failed status
For Job reporting information, see the job details either through the -show job command or by
using the following steps in the VCEM UI:
1. From the VCEM home page, click the Jobs tab.
2. Locate the job, either by its ID or its name.
3. For detailed information about the job and how you can resolve the issue, click the task name
of the job in question.
4. (Optional) Job details might appear to be truncated when the appended details exceed 256
characters. If this occurs, click the HP SIM navigation pane and select Events→Shared→VCEM
Events to view the full job details.
Completed with warning job status
If VCEM is not able to assign a server profile to a bay (the server is powered on for example), the
server profile job completes but it is unassigned.
To correct the issue, ensure that the server is powered off and reissue the operation to assign the
profile.
84 Troubleshooting VCEMCLI