HP Virtual Connect Enterprise Manager 6.1 User Guide

13 Troubleshooting VCEM
When you are upgrading to a new and different CMS, or are moving to a 64-bit CMS, then you might need
to migrate your data by using the HP SIM data migration tool. If you are upgrading to a new version of
VCEM on the same CMS, data migration with the HP SIM data migration tool is not necessary. For more
information, see the Data migration of an existing MS Windows CMS to a new Insight Software 6.0 system
white paper on the HP SIM Information Library at http://h18013.www1.hp.com/products/servers/
management/hpsim/infolibrary.html?jumpid=reg_R1002_USEN#b3.
IMPORTANT: VCEM 6.1 supports the Microsoft Internet Explorer 8 (IE8) browser, but the underlying Virtual
Connect Manager only supports IE8 in IE7 compatibility mode. Using IE8 to perform VCEM Domain
Maintenance tasks that access Virtual Connect Manager might result in failed or incomplete operations. HP
recommends Microsoft Internet Explorer 7 (IE7) or Firefox 3.x as the preferred browsers for use with VCEM.
For a list of browsers supported by Virtual Connect Manager, see the HP Virtual Connect for c-Class
BladeSystem User Guide .
Installation and configuration issues
This section details installation and configuration issues.
VCEM is prompting for Onboard Administrator credentials on a configured VC Domain
VCEM might prompt for Onboard Administrator credentials on a VC Domain that has already been configured
where the Onboard Administrator has been imported and discovered. This issue occurs when a backup VC
is discovered or if a failover of a VC Module occurred in a redundancy environment. To correct this issue,
perform a rediscovery on the Onboard Administrator IP address associated with the VC Module.
Virtual Connect Manager does not accept Onboard Administrator credentials
If a VC Domain is being managed by VCEM, and the Onboard Administrator is brought out of Virtual
Connect Mode, the following error message appears the next time you log into Virtual Connect Manager:
The HP Virtual Connect has lost its login credentials for the HP Onboard
administrator (OA). The OA may have been replaced or reset to factory defaults.
To ensure proper operation, these credentials must be reestablished.
When Onboard Administrator credentials are provided, an error message appears stating that the credentials
are not valid. This situation can occur when:
• Onboard Administrator is replaced or reset to factory default settings.
• The clear vcmmode command was executed in the Onboard Administrator CLI.
• The VC Ethernet modules were temporarily replaced by another BladeSystem c-Class interconnect
module.
To resolve this issue:
1. Select the affected VC Domain, and put it into VC Domain Maintenance.
2. Log in to Virtual Connect Manager. Wait to be prompted for new Onboard Administrator credentials.
NOTE: You must have domain privileges to log in to Virtual Connect Manager.
3. Provide the Onboard Administrator credentials, and then follow the Virtual Connect Manager instructions.
4. In Virtual Connect Manager, restart all servers with server profiles that present a Pending status.
5. Verify that the servers are operating correctly.
6. Access VCEM, and complete VC Domain Maintenance.
Unable to add VC Domain to a VC Domain Group
If the VC Domain is not the same as the VC Domain configuration group, then you might not be able to add
the VC Domain to the VC Domain Group. To correct this issue, verify that the VC Domain meets the
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