HP Virtual Connect Enterprise Manager 6.1 User Guide

A job appears with Failed status
A job might fail for several reasons. For more information about the reason of job failure and how to correct
the issue, see the job details:
1. From the VCEM home page, click the Jobs tab.
2. Locate the job, either by its ID or its name.
3. For detailed information about the job and how you can resolve the issue, click the task name of this
job.
4. (Optional) Job details might appear to be truncated when the appended exceeds 256 characters. If
this occurs, to view the full job details, go to HP SIM left navigation panel→Events→Shared→VCEM
Events.
Enclosure has two Onboard Administrators, and one fails
If an enclosure has two Onboard Administrators with redundancy and one fails, then the redundant Onboard
Administrator might take several minutes to take over. Before performing any operations to the VC Domain,
wait until the Onboard Administrator has failed over. Perform an HP SIM discovery to rediscover the new
Onboard Administrator IP address. If it is not rediscovered then see the HP BladeSystem c-Class Onboard
Administrator User Guide .
Cannot access VC Domain from Virtual Connect Manager after a data migration has been performed
If, after performing data migration, you are running Virtual Connect Manager and try to access a
VCEM-managed VC Domain, the following error message appears:
VC Domain locked by Virtual Connect Enterprise Manager <CMS IP address>.
To resolve this issue:
1. Go to the CMS and invoke the MS-DOS command box.
2. Change directory into the <DRIVE>\<VCEM INSTALLATION FOLDER>.
3. Run either of the following CLI commands:
• >vcem -updatevcmdesc
• >vcem -uvcm
You can then verify the correct message appears by browsing into the Virtual Connect Managers that gave
the incorrect message so as to validate the problem has been corrected.
Cannot manage a VC Domain when VC module failover is taking place
VCEM cannot create a VC Domain Group or add a VC Domain to a VC Domain Group when a backup
VC module is discovered or if a failover of a VC module occurred in a redundancy environment. The following
error message appears:
"The VC Domain [VC Domain Name] cannot be managed by VCEM. A possible cause
is that the current state of the VC Domain is unknown. Verify HP Systems Insight
Manager (HP SIM) is referencing the primary VC Module. If not, run HP SIM
discovery to update the reference."
To correct this issue, perform an HP SIM discovery on the Onboard Administrator IP address associated with
the VC module and perform the VCEM operation again.
VC Domain displays Missing External Manager lock status
If the VC Domain displays a status of Missing External Manager lock icon, the external manager lock has
either been suspended or removed.
To correct this issue with a VC Domain, remove the VC Domain from VC Domain Group, break the external
manager lock and release these MAC, WWN, and serial number address ranges as follows:
98 Troubleshooting VCEM