HP Insight Vulnerability and Patch Manager software 6.0 User Guide HP Part Number: 579547-001 Published: January 2010, First Edition

Multiple events listed in Systems Insight Manager for patch deployments
Patch deployments create multiple events in Systems Insight Manager. There is a start event, a completion
event, and a patch current status event. The patch current status event evaluates the status of the patches
after the reboot has been completed.
STAT Scanner update error listed in the Systems Insight Manager event log
If STAT Scanner cannot access certain necessary files during a patch acquisition scanner update, a 3010
error appears in the Systems Insight Manager event log. The file update will be completed the next time a
reboot is performed.
Radia internal error listed in the Systems Insight Manager event log
A generic Radia internal error appears in the Systems Insight Manager event log if the patch repository is
viewed before a patch acquisition had been performed.
“Abuse of Service” error occurs when attempting to acquire Red Hat patches
The Red Hat network might be disabled if the network determines that patches have been acquired too
frequently. To resolve this issue, delete the registered system from the Red Hat network web interface at
https://rhn.redhat.com. Recreate the Red Hat credentials on the Red Hat server, and then copy to the
Vulnerability and Patch Manager server.
Validate Installed Patches event does not complete
Certain Vulnerability and Patch Manager events cannot complete successfully until after a system has been
scanned and patched at least one time. Be sure a system has been scanned and patched before attempting
to validate installed patches.
Systems Insight Manager integration
The Systems Insight Manager tool menus might not appear after a Vulnerability and Patch Manager installation
for any of the following reasons:
• The Systems Insight Manager user does not have appropriate privileges to access the menus. If a new
Systems Insight Manager user cannot view the Vulnerability and Patch Manager menus, be sure that
the user is authorized for All Tools or VPM Tools in Options→Security→Users and Authentication.
• A successful installation of Vulnerability and Patch Manager requires the user to have CMS administrative
privileges because changes are made to the Systems Insight Manager core and the tool menus.
• When installing Vulnerability and Patch Manager, you must use the credentials previously used when
installing Systems Insight Manager. Failure to do so results in an incorrect installation. Also, the user
name will not have appropriate privileges. Be sure the CMS user has privileges (toolbox and
authorizations) to use Vulnerability and Patch Manager. If the authorization is not correct, the menus
do not appear. To correct this issue, uninstall Vulnerability and Patch Manager and reinstall using the
correct credentials. Be sure that the CMS user that will be using Vulnerability and Patch Manager has
appropriate privileges. Privileges can include having authorization for a toolbox containing the
Vulnerability and Patch Manager tools.
• The Vulnerability and Patch Manager installation failed. Installation errors appear during installation
and in the log files.
24 Troubleshooting