HP Web Jetadmin - Managing Third-Party Printers

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MANAGING THIRD-PARTY PRINTERS

in HP Web Jetadmin

CONTENTS

Overview ................................................................................................................................ 2

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Discovering devices .................................................................................................................. 2

Device plug-ins ......................................................................................................................... 2

Level of support ........................................................................................................................ 3

Reserved functionality ............................................................................................................... 5

Functionality definitions ............................................................................................................. 5

Troubleshooting ........................................................................................................................ 7

Summary ................................................................................................................................. 8

Appendix A—Third-party support examples ................................................................................. 9

Appendix B—HP vs. third-party support summary ....................................................................... 10

Summary of content (10 pages)

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MANAGING THIRD-PARTY PRINTERS in HP Web Jetadmin CONTENTS Overview ................................................................................................................................2 Discovering devices ..................................................................................................................2 Device plug-ins .........................................................................................................................2 Level of support ......................
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OVERVIEW Administrators want the ability to effectively discover and manage printers offered by all major printer vendors from a single software interface. Only having to install one software and learn a single interface saves valuable time and money. The tool also has to provide adequate levels of support for all vendors. Fortunately, HP Web Jetadmin is a premier printer management solution that can effectively discover and manage non-HP printers.
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for a third-party device, therefore a single plug-in containing industry-standard objects is used for each vendor. The level of information that can be provided depends on the ability of the device to answer the standard queries. For HP devices, a device plug-in exists for every HP model that contains proprietary objects to provide advanced support.
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• • • Alerts (limited set of events via polling only, no traps) • • • • Service (online, offline, error, disconnected) Supplies (paper out, toner low, toner out, other supplies low/out/replace) Media Path (paper jam, cover open, output full) Reports • • • Supplies tab • Input tray levels • Supplies levels Alerts tab • General alerts only, polling only of SNMP Alert table and status Object Identifier (OIDs) Device Inventory Device Utilization (Total Page Counts only) Columns • • • • • • • • • • • S
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RESERVED FUNCTIONALITY While a majority of functionality in HP Web Jetadmin is provided by using SNMP queries, some functionality is reserved for HP devices only, as the functionality requires techniques beyond querying SNMP objects. The basic and advanced support provided for non-HP devices is restricted to the usage of industry-standard or vendor-specific SNMP queries to gather information.
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the hostname if the NIC registers it with a name server, is displayed if the device answers the sysName MIB2 object. System Contact System contact is displayed according to the response to sysContact. Description Description is displayed according to the response to sysLocation. Storage Presence of storage media such as hard disk, flash disk, RAM disk, and installed RAM can be detected using hrDiskStorage objects. Additional storage information is provided under the Storage tab for certified devices.
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• Contact Person (prtGeneralServicePerson) • System Name (sysName) HP devices can provide extended configuration items using proprietary objects. Reports Third-party support includes only reports that indicate Device Inventory or Engine Cycle Counts. HP devices include reports that make use of the various supported page count values such as Accessories Inventory (capabilities), Supplies Utilization (marker supply info), Device Utilization (page counters), and Peak Usage (hourly page counters).
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Issue: The model name for the device appears to be much longer than the true name of the device. Reason: HP Web Jetadmin relies on hrDeviceDescr to display the model name. Properly truncated Figure 6—Unknown front panel message. Non-truncated device model name. model names are generally provided in proprietary objects. HP Web Jetadmin does not know how to truncate a response to hrDeveiceDescr if it contains too many characters. For example, if a Lexmark printer responds with “Lexmark X652de 7932M8R LJ.MN.
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APPENDIX A—THIRD-PARTY SUPPORT EXAMPLES Paper tray Level N N N N N N N N N N N N N N* N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N Y N N N N N* N N N N N N N N N* N N N N N N N N* N N N N* N* N N N N* N N N N N N Y N N N N N N N N N N N N N N N N* N N N N N N N N N N N N N N N N N N N N N N N N Y Y Y Y Y* Y* Y* Y Y Y Y* Y Y* Y* N Y* N Y* Y Y Y* Y* Y Y Y Y* Y* Y* Y Y* Y Y* Y* Y Y Y Y Y System Contact OPC Y N Y Y Y N Y N Y N Y N
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APPENDIX B—HP VS. THIRD-PARTY SUPPORT SUMMARY This table includes a summary of feature differences between HP and third-party device support.