HP StorageWorks Hardware Providers for VDS/VSS Installation Guide

Ensure that the Command View is actively managing the Array corresponding to the Volume for
which the shadow copy creation is attempted. If not, the shadow copy creation will continue to
fail.
• Hardware Provider takes more than 10 seconds for shadow copy creation. When this happens,
the following application event log message is displayed:
P6000 - Shadowcopy creation failed since the operation exceeded '10'
seconds.
This can happen for two reasons, the array is slow to respond due to heavy work load or there
are too many volumes in the snapshot set. The solution to this issue is to retry after sometime or
retry by reducing the number of volumes in the snapshot set.
Command View EVA authentication failure
Smart Start v7.2 may cause login failures for applications such as the HP P6000 hardware providers
using the Command View EVA API. This issue occurs when a server is built using the new SS v7.2
CD and then Command View EVA software is installed.
To resolve this issue, reset the HP Command View EVA API password. This password enables any
application that uses the HP Command View EVA API to authenticate properly. Only a system
administrator can run this utility.
To enable the HP Command View EVA API, follow these steps:
1. Execute the following command to change the password:
c:\Program Files\Hewlett-Packard\SANworks\Element Manager for
StorageWorks HSV\Bin\elmsetup.exe -pA:administrator -f
where “administrator” equals the password for the HP Command View EVA API Administrator
account. You can use any password you wish in place of administrator.
2. In the Services window restart the HP Command View EVA service.
Applications such as the HP P6000 hardware providers that use the Command View EVA API
should now be able to log in to the API correctly. The new password is for the HP Command
View EVA API login only. The Command View EVA GUI login remains unchanged.
Cannot create Vraid6 LUNs
To create Vraid6 LUNs:
• The HP StorageWorks Command View EVA firmware version must be 9500000 or later.
• The HP StorageWorks Command View EVA version must be 9.0 or later.
• At least one enhanced disk group must be selected, and the Prefer vraid6 parity type check box
must be selected. For more information, see “Using the HP P6000 VDS configuration util-
ity” on page 16.
Troubleshooting the HP hardware providers (P9000 only)
Event log messages
The following table lists hardware provider event log messages.
Troubleshooting the HP hardware providers60