HP P9000 Command View Advanced Edition Suite Software 7.4.0-00 Administrator Guide (web) (TB581-96325, December 2012)

Table Of Contents
Receiving email alerts
You can set up Device Manager to automatically send the content of alerts to users by email. This
enables users to be aware of failures that have occurred in storage systems without logging in to the
management client.
The settings required for sending alerts to users by email are described below.
NOTE:
When an event notification email encounters a delivery error, an undeliverable notification email
is sent to the address specified in server.mail.errorsTo or server.mail.from.
Device Manager sends email to users only once when an alert is issued. If the Device Manager
server fails to send an email, the same email will not be sent again. Information on an alert for
which the Device Manager server fails to send an email, as well as the email address of the intended
destination of this email, are output to the Device Manager trace log file.
If the Device Manager server service stops before the Device Manager server sends an email about
an alert, the email will not be sent. In this case, even if the Device Manager server service is started
again, the Device Manager server will not send the email that has not been sent. Start the Device
Manager server service, and then execute the GetAlerts command from the CLI or use the alert
management function from the GUI, to make sure that actions have been taken for every alert.
When you create environments or perform maintenance on storage systems that have already
been registered in the Device Manager server, the storage systems might generate a lot of alerts.
We recommend that the email notification function be disabled during such operations.
The users who receive emails need to use email software that supports Unicode (UTF-8) encoding
because, when sending an email, the Device Manager server sets the character encoding of the
email to Unicode (UTF-8).
Setting up the SMTP server for email alerts
Set up your SMTP server so that the Device Manager can connect to it.
The Device Manager server supports the following SMTP authentication methods: LOGIN or PLAIN.
Make sure that you specify one of these authentication methods in the SMTP server that you use.
NOTE:
When the SMTP authentication setting is enabled on the Device Manager server and there are
multiple SMTP authentication methods that the SMTP server specifies, the Device Manager server
selects an authentication method (LOGIN or PLAIN in that priority order), and then sends an email.
If LOGIN or PLAIN is not specified, the Device Manager server will send an email without using
the SMTP authentication.
If SMTP authentication is disabled on the SMTP server, even if the setting is enabled on the Device
Manager server, the Device Manager server will send an email without using SMTP authentication.
Registering recipients of email alerts
Use the Device Manager GUI to set an email destination user so that the following conditions are
satisfied:
Setting up logs and alerts136