HP P9000 Tiered Storage Manager Software 7.4.1-00 CLI Reference Guide (TB585-96029, April 2013)

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7 Troubleshooting

This chapter explains what to do when CLI problems occur.

Troubleshooting the CLI

If a CLI problem occurs, do the following:

• Make sure that the cause is not a software, computer, or LAN hardware problem, and then restart

the computer.

• Make sure that no problems exist with the Tiered Storage Manager server.

The following table lists details about troubleshooting problems specific to the CLI.

Table 90 Troubleshooting the CLI

Recommended actionCauseProblem

Make sure that the server port number

and host address specified on the

command line or in the property file

are correct.

The Tiered Storage Manager

server was not found.

You cannot log in to Tiered Stor-

age Manager software.

Specify the correct user name and

password on the command line or in

the property file.

The specified user name or

password is incorrect.

Manually unlock the user account.

The specified user account is

locked.

ment permission and grant the neces-

sary Tiered Storage Manager permis-

sions to the applicable user.

The specified user does not

have the necessary Tiered Stor-

age Manager permissions.

Follow the instructions in the output er-

ror message to correct the property file

settings.

Operation is not possible be-

cause there is an incorrect

property file setting.

Commands are not executed as

expected based on the settings

specified in the htsmcli-

env.properties file.

Values specified directly from the com-

mand line take preference over the

property file values. If you omit the

command line specification, the prop-

erty file value is used.

A parameter was specified dir-

ectly from the command line.