HP StorageWorks P9000 Command View Advanced Edition Suite Software 7.1.1 Administrator Guide (web) (TB581-96065, September 2011)

SolutionProblem and causeNo.
For a user without Admin (user management) permission:
Ask a user with Admin (user management) permission
to unlock the account.
For a user with Admin (user management) permission:
Ask another user with Admin (user management) per-
mission to unlock the account. Alternatively, execute
the hcmdsunlockaccount command to unlock your
own account.
To unlock the account by using the hcmdsunlockaccount
command:
1. Execute the following command to confirm that the
Common Component services are running:
In Windows:
installation-folder-for-Common-Compon-
ent\bin\hcmdssrv/status
In Linux:
installation-directory-for-Common-Compon-
ent/bin/hcmdssrv -status
If the Common Component services are not running,
execute the following command:
In Windows:
installation-folder-for-Common-Compon-
ent\bin\hcmdssrv /start
In Linux:
installation-directory-for-Common-Compon-
ent/bin/hcmdssrv -start
2. Execute the hcmdsunlockaccount command to un-
lock the account.
In Windows:
installation-folder-for-Common-Compon-
ent\bin\hcmdsunlockaccount /user user-
ID /pass password
In Linux:
installation-directory-for-Common-Compon-
ent/bin/hcmdsunlockaccount -user user-
ID -pass password
For user-ID, specify the user ID of the user whose
account you want to unlock. For password, specify
the password of the user whose account you want to
unlock.
Note:
If the following symbols are included in the user ID or
password, you need to escape the symbol on the command
line:
• In Windows:
If the user ID or password ends with a backslash (\),
use another backslash (\) to escape that backslash (\).
Administrator Guide (Web Version) 251