HP StorageWorks P9000 Command View Advanced Edition Suite Software 7.1.1 Administrator Guide (web) (TB581-96065, September 2011)

Acquiring maintenance information on a host managed by Host Data Collector
To acquire the maintenance information for a host where a failure occurred:
1. Copy the following file from the computer where Host Data Collector is installed to the host where
the failure occurred:
In Windows:
installation-folder-for-Host-Data-Collector\bin\target\TLC.zip
In Solaris or Linux:
installation-directory-for-Host-Data-Collector/bin/target/TLC.tar.gz
2. Log in to the host where the failure occurred.
In Windows, log in using the Administrator account. In Solaris or Linux, log in using the
root account.
3. On the host, extract the file that you copied in step 1.
4. Move to the directory where the file was extracted.
5. Execute the following command on the host to acquire the maintenance information:
In Windows:
TLC.bat [/dir output-destination-of-maintenance-information] [/o]
[/help]
In UNIX:
TLC.sh [-dir output-destination-of-maintenance-information] [-o]
[-help]
• dir
Specify an output destination for the maintenance information. If you omit this option, a dir-
ectory named tlcResult is created in the current directory.
• o
Specify this option to forcibly overwrite the directory if the directory specified for the dir
option already exists.
• help
Specify this option to view the command format.
Acquiring maintenance information on a host managed by the Device Manager agent
To acquire error information for a host where the Device Manager agent is installed, execute the TIC
command. For details about the TIC command, see “TIC command” on page 242.
Acquiring the Java VM thread dump
If any of the following problems occurs, acquire a Java VM thread dump to locate the cause of the
problem:
• The Device Manager logon window is not displayed when you start the GUI.
• The Device Manager main window is not displayed after logging on to Device Manager.
If you are using Oracle Sun JDK, switch it to the JDK bundled with P9000 Command View AE Suite,
and then acquire a Java VM thread dump.
Troubleshooting262