HP StorageWorks P9000 Replication Manager Software 7.1 CLI User Guide (TB584-96026, May 2011)

Database information (when the backup is of an SQL Server database or Exchange database)
Collect the following information about the database. In cases where the problem occurred over a
network connection, you will need to collect files from the connected machine.
Table 113 Database information (when the backup is of an SQL Server database or Exchange database)
Default fileSummaryInformation type
--Definition fileDefinition information
--Log fileLog information
Legend: -- indicates that the information type is not applicable.
Other information
Collect other information as listed in the following table.
Table 114 Other information
Default fileSummaryInformation type
--Definition file and log fileVxVM information
--Definition file and log fileVCS information
Legend: -- indicates that the information type is not applicable.
Operation details
The following information, pertaining to the operation that was being performed when the problem
occurred, also needs to be collected.
• The details of the operation (parameters specified by commands, etc.)
• The date and time when the problem occurred
• The machine configuration (the version of each OS and the host name)
• Whether or not the error is reproducible
Log files output by extended commands
When an extended command is executed, extended command execution history information and the
error status (if an error occurred) are recorded in the log file for extended commands. The log
information is recorded when:
• An extended command started
• An extended command terminated
• A command other than Application Agent commands (drmxxx) is executed inside the extended
command
• A command other than Application Agent commands (drmxxx) terminated successfully inside the
extended command
• A command (including Application Agent commands (drmxxx)) inside the extended command is
executed and then failed
Troubleshooting506