HP XP7 Command View Advanced Edition Administrator Guide (Web Version) (TK981-96004, May 2014)

Downloading dump files using the Dump tool
Use the Dump tool to download dump files onto a web client. The downloaded dump files can be
used for the following reasons:
• For troubleshooting purposes. Use the Dump tool to download dump files from SVP and give it to
the HP service personnel.
• For checking configuration. First click File > Refresh All to refresh the configuration information,
and then use the Dump tool to download dump files.
Prerequisites
• No other user (including SVP user) should be using the Dump tool.
• No maintenance operation is being performed.
• You must have Support Personnel role to log in.
To download dump files from the SVP:
1. Start a web browser and specify the following URL to open the Tool Panel:
https://IP-address-or-host-name-of-SVP/cgi-bin/utility/toolpanel.cgi
2. Click Download Dump Files. The Login dialog box opens.
3. Enter the user ID and password and click Login. The Download Dump Files dialog box opens.
Configuring Device Manager for use with related products120