HP XP7 Command View Advanced Edition Administrator Guide (Web Version) (TK981-96004, May 2014)

12 Troubleshooting
This chapter describes how to resolve problems that occur during Device Manager and Tiered Storage
Manager operation, and how to collect maintenance information.
Common problems and solutions
This section describes problems that might occur while setting the environments of or operating Device
Manager and Tiered Storage Manager, and the causes of and solutions to these problems.
How to troubleshoot problems on the management server (Device Manager
related)
This section describes how to troubleshoot problems that occur due to Device Manager.
The user cannot log in to the Device Manager GUI
If a user cannot log in to the Device Manager GUI, unlock the user account.
Cause
The user account might have been locked.
Countermeasure
For a user without Admin (user management) permission:
Ask a user with Admin (user management) permission to unlock the account.
For a user with Admin (user management) permission:
Ask another user with Admin (user management) permission to unlock the account. Alternatively,
execute the hcmds64unlockaccount command to unlock your own account.
Related topics:
• Unlocking accounts, page 99
The services of Common Component or the Device Manager server cannot be started
If the Common Component or Device Manager server services cannot be started, you need to change
the desktop heap area.
Cause
The desktop heap might be insufficient.
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