HP XP7 Command View Advanced Edition Administrator Guide (Web Version) (TK981-96004, May 2014)

Countermeasure
If Device Manager or Common Component has not started:
Start Device Manager and Common Component.
If the user who attempted the operation does not have administrator permissions:
Perform the operation again as a user who has administrator permissions for the OS.
If the property file is invalid:
Revise the property file in accordance with the command logs or the message logs.
The Tiered Storage Manager server does not stop
If the Tiered Storage Manager server does not stop, take the action appropriate for the cause.
Cause
• An error occurred in the Tiered Storage Manager server during processing to stop it.
• The user who attempted the operation does not have administrator permissions.
Countermeasure
If a failure occurs on the server while it is being stopped:
If 10 minutes have passed since the stop request, and the Tiered Storage Manager server is still
not stopping, execute the following command:
In Windows:
installation-folder-for-HP-XP7-Command-View-Advanced-Edition\Tiered-
StorageManager\bin\htsmserver forcestop
In Linux:
installation-directory-for-HP-XP7-Command-View-Advanced-Edition/
TieredStorageManager/bin/htsmserver forcestop
If the user does not have administrator permissions:
Perform the operation again through a user who has administrator permissions for the OS.
The Tiered Storage Manager server terminates abnormally or fails over in a cluster environment
If forced shutdown or another unexpected error causes the Tiered Storage Manager server to terminate
abnormally or to fail over in an a cluster environment, you must restore the consistency between the
database information and the storage system status.
Cause
An inconsistency exists between the database information and the storage system status.
Countermeasure
Perform the following procedure to restore the consistency between the database information and the
storage system status:
1. After restarting the HP XP7 Command View Advanced Edition product services, refresh all storage
systems by using Device Manager.
2. If the Tiered Storage Manager server terminated abnormally when a migration task was being
created or canceled, perform the creation or cancellation again. If an error occurred while a
migration was being canceled, refresh the storage system.
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