HP XP7 Command View Advanced Edition Administrator Guide (Web Version) (TK981-96004, May 2014)

• The rpm -V command executed in a Linux environment fails.

Maintenance information that must be collected if a failure

occurs

If you cannot identify the cause of a failure or recover from a failure, collect the maintenance

information, and then contact our support center.

If a failure occurs, you need to collect the following information to determine the cause of the failure:

• System status after the failure

• Date and time when the failure occurred

• Situation in which the failure occurred

• Network configurations of the management server and the host

• OSs of the management server and the host

• Maintenance information for the computers where the failure occurred

• Maintenance information for the management server

• Maintenance information for Host Data Collector

If you are using Host Data Collector installed on a computer other than the management server,

you also need to collect maintenance information for the Host Data Collector computer. If Host

Data Collector is installed on the management server, executing the cvxpae64getlogs

command automatically acquires maintenance information for Host Data Collector.

• Maintenance information for the host

• Java VM thread dump

If any of the following problems occurs, you need to acquire the thread dumps of HBase 64 Storage

Mgmt Common Service and HCS Device Manager Web Service to locate the cause of the problem.

• The Device Manager logon window is not displayed when you start the GUI.

• The Device Manager main window is not displayed after logging on to Device Manager.

NOTE:

Depending on the system configuration and where a failure occurs, the log files of other programs

might be required for failure analysis.

• When virtualization servers are managed via Device Manager:

The log files of the virtualization software and VMware vCenter Server are required.