HP XP7 Command View Advanced Edition Administrator Guide (Web Version) (TK981-96004, May 2014)

Generating audit log files ........................................................................................................ 237
Information included in audit logs ....................................................................................... 238
Editing the audit log environment settings file ....................................................................... 248
Checking audit log data .......................................................................................................... 251
Message text in audit log data ........................................................................................... 254
Message text for Common Component processing ......................................................... 254
Message text for Device Manager server processing ...................................................... 254
Message text output when related products are started ................................................... 256
Message text for Device Manager server processing using CIM ....................................... 257
Message text for Tiered Storage Manager processing ..................................................... 259
Message details for Device Manager server requests ............................................................ 267
Commands in message details .................................................................................... 267
Targets in message details .......................................................................................... 268
Options in message details ......................................................................................... 270
Parameters in message details ..................................................................................... 273
Correlation between user operations and Tiered Storage Manager CLI audit log data ............... 290
12 Troubleshooting ........................................................................... 295
Common problems and solutions .............................................................................................. 295
How to troubleshoot problems on the management server (Device Manager related) ................. 295
The user cannot log in to the Device Manager GUI ........................................................ 295
The services of Common Component or the Device Manager server cannot be started ........ 295
The Device Manager server cannot be accessed after starting up the management server or
HP XP7 Command View Advanced Edition product services ............................................ 296
How to troubleshoot problems on the management server (Tiered Storage Manager related) ...... 296
The Tiered Storage Manager server could not be started ................................................. 296
The Tiered Storage Manager server does not stop .......................................................... 297
The Tiered Storage Manager server terminates abnormally or fails over in a cluster
environment .............................................................................................................. 297
Tiered Storage Manager operations cannot be performed because an error occurred in the
database .................................................................................................................. 298
How to troubleshoot problems on a host .............................................................................. 299
The HiScan command cannot add host information to the Device Manager server .............. 299
A communication error occurs, and the processing of other HP XP7 Command View Advanced
Edition products stops ................................................................................................. 299
Two copies of HBase Agent are displayed in the Programs and Features window ............... 300
HBase Agent is displayed in the Programs and Features window ..................................... 300
JavaVM terminates abnormally .................................................................................... 300
An OutOfMemory error occurs on a host, and after a while the host stops responding ........ 300
The file system name is not displayed in the Device Manager GUI .................................... 301
Changes to the storage system configuration are not applied to the Device Manager
server ....................................................................................................................... 302
Errors requiring no action ........................................................................................... 302
Maintenance information that must be collected if a failure occurs ................................................. 303
Acquiring maintenance information on the management server (cvxpae64getlogs command) .... 303
Acquiring maintenance information for a Host Data Collector computer (hdc_getras
command) ....................................................................................................................... 305
Acquiring maintenance information on a host managed by Host Data Collector (hdc_target_getras
command) ....................................................................................................................... 306
Acquiring maintenance information on the Device Manager agent (TIC command) ................... 307
Acquiring a thread dump of the HBase 64 Storage Mgmt Common Service (Windows) ............. 308
Acquiring a thread dump of the HCS Device Manager Web Service (Windows) ...................... 308
Acquiring a thread dump of the HBase 64 Storage Mgmt Common Service (Linux) ................... 309
Acquiring a thread dump of the HCS Device Manager Web Service (Linux) ............................. 309
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