HP XP7 Replication Manager Application Agent CLI User Guide (TK981-96015, May 2014)

8 Troubleshooting
This chapter explains how to deal with problems that may occur during the operation of Application
Agent. The descriptions in this chapter apply to the Application Agent CLI.
Troubleshooting procedure
To deal with problems that may occur during the operation of Application Agent follow the steps
below. If a problem occurs during operation using an extended command, see “Troubleshooting
extended commands” on page 503.
1. Check the conditions in which the problem occurred.
Check the operating conditions and output messages corresponding to when the problem occurred.
For details on how to respond to each message, contact your HP support representative for
assistance.
2. Collect log information and other data that can be used to identify the primary cause.
Collect various items of log information output from Application Agent and other data such as
environment setup information. For details on the data to collect and how to collect it, see “Data
required for troubleshooting” on page 504.
3. Based on the data collected, investigate the cause and analyze the problem.
Use the collected data to investigate the cause of the problem and determine where the problem
occurred.
If you still cannot understand the cause of the problem after this step, contact the dealer from
which you purchased the product.
Troubleshooting extended commands
If a problem occurs during operation using an extended command, a message that indicates an error
has occurred in the extended command is output to drm_script.log (the extended command trace
log), which is the log file that is used for extended commands. In such a case, correct the error by
using the procedure described below.
To handle an extended command error:
1. Check the problem status.
Refer to the extended command trace log file drm_script.log (or drm_script.log.old)
to check the operating status that existed at the time when the problem with the extended command
occurred, and to check the message contents. For details on output format of the extended
command trace log file, see “Log files output by extended commands” on page 508. For details
on the output destination of the extended command trace log, see “Data required for
troubleshooting” on page 504. For details on how to respond to each message, contact your HP
support representative for assistance.
Application Agent CLI User Guide 503