HP XP7 Replication Manager Application Agent CLI User Guide (TK981-96015, May 2014)

2. Check the problem in the Application Agent log file.
When an error occurs in a Application Agent command executed within an extended command,
an error message is output to the Application Agent log file drm_output.log (or
drm_output.log.old). See the content of the Application Agent log file regarding the time
when the error message for the extended command was output, and check the message and the
operation status from the time the problem with the Application Agent command occurred.
3. Check the OS log file.
If no error message was output to drm_output.log (or drm_output.log.old), see the OS
log file, and then check the operating status that existed at the time when the problem occurred.
Data required for troubleshooting
This section describes the data that needs to be collected to determine the cause of a problem. For
details about how to collect Application Agent maintenance information, see the HP XP7 Replication
Manager Configuration Guide.
Data required for troubleshooting
OS log information
Collect the OS log information shown in the following table.
Table 104 OS log information
Default file nameSummaryInformation type
--
Windows event log
#1
System log
system-directory\system32\drivers\etc\hostshosts file
System files
system-directory\system32\drivers\etc\servicesservices file
--
Windows system inform-
ation
--
• Names of the OS
and installed product
• Version information
• Patch information
Information about the
OS and installed
product
--Environment variable
Environment setting
information
Windows Server 2003
system-drive\Documents and Settings\user-name
#3
\
Local Settings\Application Data\Microsoft\
Dr Watson\drwtsn32.log
Dr. Watson log file
#2
Dump information
Windows Server 2003
system-drive\Documents and Settings\user-name
#3
\
Local Settings\Application Data\Microsoft\
Dr Watson\user.dmp
Memory dump
#4
Troubleshooting504