HP P9000 Replication Manager Software 7.3.1-00 Configuration Guide

Application Agent and VSS Provider installer trace log files
The details and results of an Application Agent installation or uninstallation (including the VSS Provider)
are output to installer trace log files. You can use these files to analyze the causes of errors that
occurred during installation or uninstallation.
Application Agent
rpm_app_agt_inst.log
VSS Provider
vssprv_inst.log
Output folder
The output folder of the Application Agent and VSS Provider trace log files differ depending on whether
the installation-folder-for-Application-Agent\DRM\log folder exists. If this folder
does not exist, the log files are placed on the desktop.
Output format
The formats of data output to the trace log files are as follows:
Format 1
yyyy/mm/dd hh:mm:ss
Format 2
The format of Windows Installer logs
Windows Installer log data is output from the Application Agent installer. An example of output log
data is as follows:
2009/10/02 05:56:22 Windows Installer logging started.=== Logging started:
2009/10/02 5:56:20 === Action start 5:56:20: INSTALL.Action start 5:56:20:
AppSearch.…=== Logging stopped: 2009/10/02 5:56:22 === 2009/10/02 05:56:22
Windows Installer logging ended.
Application Agent log entries related to VSS Provider
In the Application Agent installer log file, check whether the following data has been output to the
log. If the data has been output, an error occurred during a VSS Provider installation or uninstallation.
If that is the case, check the VSS Provider installer log file to view the details of the error.
The following are examples of data output to the log when an error occurred during a VSS Provider
operation.
Installation log entry
2009/10/02 11:25:51 G:\WINDOWS\SysWOW64\cmd.exe /c ""G:\Program Files
(x86)\CVXPAE\DRM\VSS_Provider\vssprv.bat" -install "RMVSSPRV"
"..\rpm\log""2009/10/02 11:26:53 Problem: An installation error oc-
curred. The installation will now stop.
Uninstallation log entry
2009/10/02 11:27:51 G:\WINDOWS\SysWOW64\cmd.exe /c ""G:\Program Files
(x86)\CVXPAE\DRM\VSS_Provider\vssprv.bat" -uninstall "RMVSSPRV"
"...\rpm\log""2009/10/02 11:28:53 Problem: An installation error oc-
curred. The installation will now stop.
Troubleshooting112