HP P9000 Replication Manager Software 7.3.1-00 Configuration Guide

Resolving Application Agent operation errors
Application Agent is set up to support application linkage on hosts (database and backup servers).
If an error occurs during user operation, an error message provides information indicating the host
where the error occurred, regardless of whether that host is a database or backup server. For this
reason, you must collect information about the host occurred. When multiple agents are installed (such
as Device Manager Agent), it is necessary to collect information about other agents that are stored
on the management server (for use by Replication Manager) as follows:
• On hosts where both Device Manager Agent and Application Agent are installed, run both the
cvxpaegetlogs command on the management server and hrmap_getras command on the
host where Application Agent is installed.
• On hosts where only Application Agent is installed, you need only run the hrmap_getras com-
mand.
For more information, see “Collecting support information with the hrpmap_getras
command” on page 113 and “Collecting maintenance information” on page 108.
Collecting support information with the hrpmap_getras command
The hrmap_getras command collects the Application Agent configuration and log files necessary
for problem analysis. The command is located on hosts where Application Agent is installed and is
invoked as follows:
C:\Common-Agent-Component-installation-folder\bin\hrmap_getras
data-collection-folder
If you do not specify a data-collection-folder, the files are placed in the working directory.
The collected information is described in the tables that follow.
Table 55 List of files collected in the hrpmap_getras folder
Location copied fromDescriptionFiles
Common-Agent-installation-
folder\mod\hrpmap\config\
Configuration file for Application Agent
logs
logger.properties
Configuration file for Application Agent
agent.properties
Common-Agent-installation-
folder\mod\hrpmap\log\
Trace log of Application Agent
trace.log[1-n]
Common-Agent-installation-
folder\mod\hrpmap\bin\
Batch file for setting export catalog path
SET_EXPORT_CATALOG_PATH.bat
Table 56 List of files collected in the hbsainfo folder
Location copied fromDescriptionFiles
Common-Agent-installation-folder\agent\
config
Application Agent log configuration
file
logger.properties
Application Agent configuration file
server.properties
Common-Agent-installation-folder\agent\
logs
Application Agent log files
access.log
Configuration Guide 113