HP StorageWorks P9000 Tiered Storage Manager Software 7.1.1 CLI Reference Guide (TB585-96014, September 2011)

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7 Troubleshooting

This chapter explains what to do when CLI problems occur.

Troubleshooting the CLI

If a CLI problem occurs, do the following:

• Make sure that the cause is not a software, computer, or LAN hardware problem, and then restart

the computer.

• Make sure that no problems exist with the Tiered Storage Manager server.

The following table lists details about troubleshooting problems specific to the CLI.

Table 101 Troubleshooting the CLI

Recommended actionCauseProblem

Make sure that the server port

number and host address specified

on the command line or in the

property file are correct.

The Tiered Storage Manager

server was not found.

You cannot log in to Tiered Storage

Manager software.

Specify the correct user name and

password on the command line or

in the property file.

The specified user name or pass-

word is incorrect.

Manually unlock the user account.

The specified user account is

locked.

management permission and grant

the necessary Tiered Storage Man-

ager permissions to the applicable

user.

The specified user does not have

the necessary Tiered Storage

Manager permissions.

Follow the instructions in the output

error message to correct the prop-

erty file settings.

Operation is not possible because

there is an incorrect property file

setting.

Commands are not executed as ex-

pected based on the settings spe-

cified in the htsmclienv.proper-

tiesfile.

Values specified directly from the

command line take preference over

the property file values. If you omit

the command line specification, the

property file value is used.

A parameter was specified dir-

ectly from the command line.