HP StorageWorks P9000 Performance Advisor Software v5.2 Command-line User Interface Reference Guide (T1789-96316, May 2011)

4 Troubleshooting
This section addresses questions and problems that customers have experienced while using CLUI.
Following are some common error messages, their causes, and suggested solutions:
This section describes common error messages, their causes, and provides recommended solutions
for the following:
• CLUI commands fail if invalid user credentials are given during CLUI installation
• CLUI command gives Java error
• Classpath error
• Install script exits with an error
• Common command errors
CLUI commands fail if invalid user credentials are given during
CLUI installation
CLUI commands fail with Invalid username/password error if invalid user name and/or password
are given, or if the user name and/or password fields are left blank during CLUI installation. CLUI
commands also fail giving java exception error if you insert special characters like hyphen (-),
underscore (_), double quotes (“) instead of colon (:) in between your user name and password during
the installation. (The format for providing the user credentials is username:password). However, you
can make the commands work by updating the property file with valid user credentials. (To know the
definition of a valid user, refer to the HP StorageWorks Performance Advisor P9000 Command-line
User Interface Reference Guide). To update the property file:
1. Open the Command Prompt (DOS prompt in Windows).
2. If CLUI is installed on a Windows platform, in the Command Prompt window, navigate to C:\
Program Files\Hewlett-Packard\Performance Advisor\clui directory location. If
CLUI is installed on an AIX, HP-UX, Linux, or Sun Solaris platform, navigate to /opt/xppa/clui
directory location.
3. If CLUI is installed on a Windows platform, in the Command Prompt window, type proputility.bat
-i at the C:\Program Files\Hewlett-Packard\Performance Advisor\clui prompt
and press the Enter key.
C:\Program Files\Hewlett-Packard\Performance Advisor\clui> proputil-
ity.bat -i
If CLUI is installed on an AIX, HP-UX, Linux, or Sun Solaris platform, type proputility.bat -i at the
/opt/xppa/clui prompt and press the Enter key.
/opt/xppa/clui> proputility.bat -i
The following text is displayed in the same command prompt window. You are also prompted
to modify the existing settings as applicable. In addition to prompting you for enabling the IPv6
and SSL settings, and modify the IP address of the management station, you are also prompted
to modify the existing user name and password.
This utility creates and maintains the wrapper.properties file.
You may hit enter to keep the current (or default) values for each entry.
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