HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

Management station installation stops with Data Execution Prevention Error for
tar.exe error
Cause
While installing P9000 Performance Advisor, you might see the Data Execution Prevention
Error for tar.exe error.
Resolution
Complete the following steps to resolve this error:
1. Right-click My Computer and select Properties from the drop-down list.
2. In the System Properties window, click the Advanced tab.
3. Under Performance, click Settings.
4. In the Performance Options window, click the Data Execution Prevention tab.
5. Check the Turn on DEP for essential Windows programs and services only and click Apply.
6. Click OK on the Performance Options window and System Properties window to save the changes,
and close the windows.
Restart the P9000 Performance Advisor installation.
P9000 Performance Advisor host agent installation fails
While installing the P9000 Performance Advisor Windows, UNIX, or OpenVMS Integrity Server
(IA-64) host agent, the installation might fail.
Cause
If the installation fails on a UNIX host, the Path system variable on your host is not set to the installed
JRE location. So, while installing a P9000 Performance Advisor UNIX host agent, the installation might
fail displaying the following error:
JAVA not found
The reason might be that the Path system variable on your host is not pointing to the location where
JRE is installed.
Resolution
Set the Path system variable to the location, where JRE is installed on your UNIX host.
PATH=$PATH:/<java_installed_location>/java <ver>/bin
For example, PATH=$PATH:/<java_installed_location>/jre1.5/bin
Type echo %path% in the command prompt window to verify that the Path variable is updated.
The output lists the paths that are set on your UNIX host agent, and should include %jre <ver>%\
bin.
Resume the installation and verify that the P9000 Performance Advisor host agent services have
started. For more information, see the HP StorageWorks P9000 Performance Advisor Software
Installation Guide. For document download location, see “Related information” on page 97.
HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions 11