HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

P9000 Performance Advisor upgrade does not complete
While upgrading P9000 Performance Advisor, the upgrade might fail.
Cause
The %PADB_HOME% environment variable is not set correctly.
Resolution
Verify the location pointed to the %PADB_HOME% environment variable.
1. Right-click My Computer and select Properties from the drop-down list.
2. In the System Properties window, click the Advanced tab.
3. Click Environment Variables.
4. In the System variables section, verify that the value of the PADB_HOME environment variable
points to the <Installation_Drive>:\HPSS\padb location.
5. Click OK on the Environment Variables window and the System Properties window to save the
changes and close the windows.
Cause
The PATH variable does not point to the correct %PADB_HOME%\ora_db\bin location.
Resolution
Verify the location pointed to by the %PATH% environment variable.
1. Right-click My Computer and select Properties from the drop-down list.
2. In the System Properties window, click the Advanced tab.
3. Click Environment Variables.
4. In the System variables section, verify that the value of the PATH environment variable points to
the %PADB_HOME%\ora_db\bin location.
5. Click OK on the Environment Variables window and the System Properties window to save the
changes and close the windows.
Cause
The %Oracle_HOME%, %ORACLE_SID%, or %CATALINA_HOME% environment variables might be
configured for other applications use.
Resolution
1. Delete or rename the %Oracle_HOME%, %ORACLE_SID%, or %CATALINA_HOME% environment
variables and start the upgrade again. P9000 Performance Advisor upgrade fails if these
environment variables already exist on the management station. After the upgrade completes,
recreate these environment variables or rename them to their original names.
Troubleshooting P9000 Performance Advisor issues16