HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

2. Verify that the following Oracle services are active: %PADB_HOME%\ora_db\bin
• HP StorageWorks P9000 Performance Advisor Tomcat
• HP StorageWorks P9000 Performance Advisor Monitor
• HP StorageWorks P9000 Performance Advisor Security
• HP StorageWorks P9000 Performance Advisor Database
• HP StorageWorks P9000 Performance Advisor Database Listener
Retry the P9000 Performance Advisor upgrade procedure.
Performance Advisor security and tomcat services does not start after an
installation
Cause
On certain systems, occasionally, the P9000 Performance Advisor security and tomcat services do
not start after an installation. It is because the msvcr71.dll file that is required for these services
to start is not located in the system search path.
Resolution
If the Performance Advisor security and tomcat services does not start after an installation, reboot the
server. If the problem persists, contact HP support.
Troubleshooting configuration issues
This section describes the troubleshooting scenarios that might arise when you try to perform
configuration related activities. These activities can include configuring data collections or adding
users to P9000 Performance Advisor after its install or upgrade.
Host agent records do not appear in P9000 Performance Advisor after an install
or upgrade
This section discusses troubleshooting P9000 Performance Advisor management station and host
agent connectivity issues. When a host agent is unable to contact P9000 Performance Advisor, the
host agent might not appear under the Host Information tab in P9000 Performance Advisor. The
reasons for the errors and the steps to resolve the issues are described as follows:
Cause
The configured settings for the antivirus firewall installed on the management station might be blocking
the communication between the management station and the host agent.
Resolution
Look for the following error in the PerformanceAdvisor.log file. On a Windows host, the
PerformanceAdvisor.log file is located in the <Installation_Drive>:\Program Files\
xppa\hostagent\log folder. If it is a custom Windows host agent installation, the file is located
in the <Installation_Drive>:\<Installation_Directory>\hostagent\log folder. On
a UNIX host, the file is located in the /opt/xppa/hostagent/log folder.
HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions 17