HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

• On a Windows host, the paxp_service.properties file is located in the <Win-
dows_Volume>:\Program Files\Hewlett-Packard\xppa\hostagent\config
folder.
If it is a custom Windows host agent installation, the file is located in the <Installa-
tion_Drive>:\<Installation_Directory>\hostagent\config folder.
• On a UNIX host, the paxp_service.properties file is located in the /opt/xppa/
hostagent/config folder.
• On an OpenVMS host, open the paxp_service.properties file from the SYS$COM-
MON:[HEWLETTPACKARD.P9000HOSTSW.HOSTAGENT.LOG] folder.
Following is a sample paxp_service.properties file in which the ManagementSta-
tion.Hostname shows 01.01.01.01 as the management station IP address:
#com.hp.xpsl.hostagent.HostAgent
######################################################################
ManagementStation.Hostname=01.01.01.01
2. Restart the host agent and real-time services.
3. Verify the IP Address or the hostname of the management station specified in the paxp_ser-
vices.properties file.
Cause
P9000 Performance Advisor version is upgraded on the management station and the host agents are
not upgraded.
Resolution
Do the following:
1. After the upgrade, download the host agents from the Support screen of P9000 Performance
Advisor and upgrade them on the respective hosts.
For a Linux host agent, remove the existing version of the host agent software from the Linux hosts
pointing to the management station before upgrading the management station version.
NOTE:
Check the required version of RMLIB is installed.
2. Perform one round of configuration and then the performance data collections for the disk arrays
connected to these host agents.
3. Verify if the host agents are appearing in the Host Information table in P9000 Performance Advisor.
Ensure that software versions of P9000 Performance Advisor management station and the host
agent are the same.
Cause
An incorrect port number is specified for P9000 Performance Advisor and host agent communication.
In such a case, the installation process completes but the Connection refused error message
appears when the host agent tries to establish connection with P9000 Performance Advisor.
Resolution
Verifying the HP StorageWorks P9000 Performance Advisor Tomcat service.
Troubleshooting P9000 Performance Advisor issues20