HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

Cause
The P9000 Performance Advisor login screen does not launch when the short domain name is used.
On a few occasions (example, trying to access charts saved in pdf format or reports), P9000
Performance Advisor does not launch when you use localhost in the URL (http://<localhost>/
pa) to access P9000 Performance Advisor. In such a case, use the IP address or the fully qualified
domain name of the management station.
Resolution
Use the fully qualified domain name ([servername].[domain name]) or the IP address of the management
station in the http URL — http://<fully qualified domain name>/pa or http://
<IP_address>/pa.
To get the full qualified domain name of the management station, open the command prompt window
on your management station and execute the following command: nslookup <localhost>. The
output displayed lists the fully qualified domain name and also the IP address of your management
station.
Example:
nslookup cvxpt12
Server: resolver.hp.net
Address: 16.110.135.51
Name: cvxpt12.ind.hp.com
Address: 15.154.70.146
Where, cvxpt12 is the localhost name.
Cause
The Network Error (dns_unresolved_hostname) error is displayed in your IE browser window. It
indicates that the URL that you are trying to access is not added as a trusted web site.
Resolution
Complete the following steps:
• The host is up and running
• The host browser-side system is able to resolve the host name (ping <hostname>)
If the second option fails, you must set the DNS configuration. To configure, do the following:
1. Go to Start > Control Panel > Network Connections.
2. Right-click Local Area Connection, select Properties.
3. Under the General tab, double-click Internet Protocol (TCP/IP).
The Internet Protocol (TCP/IP) properties Window is displayed.
4. Click the Advanced tab.
The Advanced TCP/IP Settings window is displayed.
5. Under the DNS tab, select Append DNS suffixes.
6. Add host name suffix.
7. Click OK to save the settings.
HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions 31