HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

Cause
Unable to browse to the management station. If you are seeing the Network Error
(dns_unresolved_hostname) in your IE browser window, it might be because the URL that you are
trying to access is not added as a trusted web site.
Resolution
To identify the management station to the DNS server:
1. Add <IP Address> to the list of addresses to bypass your proxy server.
NOTE:
Using Internet Explorer as an example, follow this procedure to add your IP address:
a. Go to Tools > Internet Options> Connections > LAN settings > Advanced.
b. In the Exceptions text box, place your cursor at the end of the domain list.
c. Enter a semicolon and your IP address, including the asterisk if you want to include everything
within the last octet.
d. Click OK.
2. Close and then re-open the web browser
3. Enter http://<IP Address>/pa or https://<IP Address>/pa
4. Enter administrator for the username and administrator for the password (unless you have changed
it from the default) and save, if desired
5. If the browser returns with an unresolved hostname for http://[servername].[domain name]/pa
or https://[servername].[domain name]/pa, change it to http://<IP Address>/pa or https://<IP
Address>/pa; this takes you to the management station's default P9000 Performance Advisor
page.
Cause
Adobe Flash Player and Flash Player Plugin, v10.0.0 or later are not installed, or different versions
of Adobe Flash Player and Flash Player Plugin are installed on your system. Though Adobe Flash
Player and Flash Player Plugin, v10.0.0 or later are installed on your system, your IE browser is
configured for high security level. The web browser on your system might display the message
Alternate HTML content should be placed here. This content requires the
Adobe Flash Player. Get Flash, when you launch P9000 Performance Advisor using one
of the following:
• P9000 Performance Advisor shortcut link
• Fully qualified DNS or IP address of the management station
This is because your web browser is configured for a high security level.
Resolution
Set the default security level to Medium for your web browser by completing the following steps:
1. In your web browser window, click Tools > Internet Options.
2. Click the Security tab.
3. Select the Internet icon.
4. Click Default Level to use the recommended security level (Medium).
Troubleshooting P9000 Performance Advisor issues32