HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

Troubleshooting Oracle patch installation issues
This section describes the error messages that might be displayed when you try to install Oracle
patches provided with P9000 Performance Advisor.
Error message: The Oracle patch installer for P9000 Performance Advisor Soft-
ware was unable to query the value of ORACLE BASE location. The installation
wizard will exit now. For more information on troubleshooting Oracle patch in-
stallation issues, see the P9000 Performance Advisor Install Guide available on
Disk 1.
The reason might be that P9000 Performance Advisor is not installed on your system or it has been
installed incorrectly.
Resolution: Verify if P9000 Performance Advisor is installed on the server where you are attempting
to execute the Oracle patch installer and resume the installation.
To verify if P9000 Performance Advisor is installed on the management station, check the following:
1. If the following services are available:
• HP StorageWorks P9000 Performance Advisor Database
• HP StorageWorks P9000 Performance Advisor Database Job Scheduler
By default, this service is disabled.
• HP StorageWorks P9000 Performance Advisor Database Listener
• HP StorageWorks P9000 Performance Advisor Database VSS Writer
• HP StorageWorks P9000 Performance Advisor Monitor
• HP StorageWorks P9000 Performance Advisor Security
• HP StorageWorks P9000 Performance Advisor Tomcat
2. If the software for P9000 Performance Advisor is listed in the Add/Remove Programs.
3. If the Oracle directories exist at the following registry key locations, as the Oracle patch installer
queries these registry keys:
• HKEY_LOCAL_MACHINE\SOFTWARE\ORACLE is the registry key.
inst_loc: is the name of the registry entry and its value will give the location of the Oracle
inventory.
• HKEY_LOCAL_MACHINE\SOFTWARE\ORACLE\KEY_XP_PA_DB is the registry key.
ORACLE_BASE is the name of the registry entry and its value will give the location of the
Oracle base.
ORACLE_HOME is the name of the registry entry and its value will give the location of the
Oracle home.
Error message: The Oracle patch installer for P9000 Performance Advisor Soft-
ware was unable to query the location of Oracle inventory. The installation
wizard will exit now. For more information on troubleshooting Oracle patch in-
Troubleshooting P9000 Performance Advisor issues36