HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

Configuration and usage error messages
Table 2 describes the error messages that you might see when using P9000 Performance Advisor.
Table 2 Configuration and usage error messages
SolutionError messageScenario
Verify if the database service, HP
StorageWorks P9000 Performance Advisor
Database is currently running. If not, restart
the service from the Service Control
Manager. If the issue persists, contact your
system administrator or HP support.
Check if the Database is run-
ning. Please contact administrat-
or or HP Support if the excep-
tion continues.
Performance Advisor is unable to connect
to the database.
Check if the following are present:
• Properties file
• Key-value pair
If the properties file and/or the key value
pairs are missing, select the Repair option
for P9000 Performance Advisor.
EmailCourier - received a miss-
ing resource exception for
<properties file name> looking
for <key>.
Performance Advisor is unable to retrieve
the key-value pair from the properties file.
Check if the P9000 Performance Advisor
management station service is running and
accessible.
Failed sending disk array con-
figuration. Reason = " + e.to-
String().
Performance Advisor host agent has
encountered an error sending information
to the management station.
XpinfoCollector send failed:
Server is not ready. Please make
sure the PA services are run-
ning.", Logger.ERROR).
Performance Advisor failed to send
configuration information to the
management station.
Verify if the database service, HP
StorageWorks P9000 Performance Advisor
Database is currently running. If not, restart
the service from the Service Control
Manager. If the issue persists, contact your
system administrator or HP Support.
Unable to connect to database.
Performance Advisor is unable to connect
to the database.
Provide a valid file containing the user
name and password.
The \"-pf\" password file con-
tents does not have a colon
separating the username and
password.
CLUI commands fail if invalid user
credentials are given during installation.
Verify if the SMTP server is reachable over
the network and the port number is valid.
Email notification error for
Failed Data Collection on
<server> <port_number>.
Error while sending an email notification
for failed data collection.
Check if the SMTP servers are configured
for email notification.
Email could not be sent.
Unable to send email notification.
Error messages48