HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

Is the Instant-on license bound to an XP or P9000 disk array?
No. The Instant-on license is provided with every instance of P9000 Performance Advisor and is
applicable to all the XP or P9000 disk arrays that are monitored by the current instance of P9000
Performance Advisor.
What is the indication that a license is installed on P9000 Performance Advisor?
After you install the .dat file and do a fresh configuration collection for the XP or P9000 disk array,
the associated details are displayed in the View License Status section on the License screen. The Last
Updated Time is also an indication that a new license is installed on P9000 Performance Advisor.
If I install a license for internal raw disk capacity of 50 TB and currently only 25
TB is being monitored, will P9000 Performance Advisor monitor the extra 25
TB when added to the XP disk array at a later date?
Yes. P9000 Performance Advisor monitors the additional 25 TB internal raw disk capacity whenever
you add it to your XP disk array, as the existing license key is generated for a 50 TB license capacity
(includes the extra 25 TB disk capacity).
One of the licenses was accidentally deleted from the management station for
one of the P9500 Disk Arrays? Following are the questions:
1. Will P9000 Performance Advisor stop collecting data for the P9500 Disk Array?
No. P9000 Performance Advisor continues to collect data for all the P9500 Disk Arrays. However,
P9000 Performance Advisor enters a grace period for the P9500 Disk Array, for which the license
was deleted.
2. Can I reinstall my original license key?
Yes. Your original license key can be reinstalled and P9000 Performance Advisor will be licensed
for the original license capacity.
3. Can I generate a duplicate license at the HPAC web site? How do I obtain my original license
key file?
Yes. You can reprint your license and obtain your original license key file at the HPAC website
by following these steps:
a. Access the HPAC license key website, webkey.external.hp.com from your Internet browser.
The Hewlett-Packard Authorization Center license key web page appears.
b. To reprint the license certificates, click Reprint License Certificates on the Main Menu page.
c. On the Reprint License page, enter your P9500 Disk Array DKC serial number, choose the
Hardware Platform, and click Next.
The list of the license keys associated with your P9500 Disk Array DKC serial number appears
in a table on the Reprint License List page.
d. To view individual license certificates, look for your product title under Software title in the
table. Your product title should be HP StorageWorks P9000 Performance Advisor Software.
e. Select your software title record and click Next. A list of products associated with the license
certificate is shown on the Certificate page.
NOTE:
The list should match with the products you have purchased for that specific software title.
HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions 57