HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

When will “Good Information” alarm be sent?
P9000 Performance Advisor dispatches Good Information alarm notifications, which is a Recovery
Alarm. Good Information email notification is sent, if the performance collection value goes below
the set threshold value.
I've provided the new threshold values for an alarm record on the Alarms screen.
However, the threshold values are not updated. What is the procedure to update
threshold values for an alarm record?
You must select the check box for an alarm record, for which you want to update the alarm
configuration settings (includes setting threshold values). After updating the values, click Edit for the
changes to take effect. The alarm configuration settings are not updated for an alarm record, if you
do not select the corresponding check box.
What does the following error message indicate?
One or more threshold values are not proper (Threshold 1
<= Threshold 2 <= Threshold 3 <= 999999)
This error message is displayed when one or more threshold values are not properly set. The value
that you set as threshold level 3 should be greater than or equal to the value that you set as threshold
level 2. Similarly, the value that you set as threshold level 2 should be greater than or equal to the
value that you set as threshold level 1.
What is the description for Error Code 3, Error Code 6, and Error Code 0, and
when are they displayed?
The following error codes are displayed under Alarms > Alarms History in the Email Status, SNMP
Status, and Script Status text boxes in the following scenarios:
• Error Code 3: Displayed when the source SMTP server IP address or host name and the port ad-
dress, or the SNMP server IP address provided under Settings > PA Settings is incorrect. It is also
displayed if there are errors in the alarm script files (xml files).
• Error Code 0: Displayed when the alarm notifications and traps are dispatched, and scripts ex-
ecuted without any errors.
Error Code 6: Displayed under Alarms > Alarms History in the Email Status and SNMP Status text
boxes when the source email address specified under Alarms > Alarms Configuration or Settings >
PA Settings is invalid. It can also be displayed when the SNMP server fails to dispatch the trap to the
intended SNMP trap destination.
Charts
NOTE:
The following FAQs are on enhancements or new features introduced in Charts from v4.5 onwards.
Therefore, these FAQs are not applicable to P9000 Performance Advisor versions prior to v4.5.
Frequently Asked Questions78