HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

2 Troubleshooting P9000 Performance
Advisor issues
This chapter discusses the following:
• “Troubleshooting installation issues” on page 9
• “Troubleshooting configuration issues” on page 17
• “Troubleshooting web client issues” on page 29
• “Troubleshooting Oracle patch installation issues” on page 36
• “Installation error messages” on page 45
Each of the troubleshooting scenarios described in the above-mentioned sections have a description
of the issue, cause, action to be taken, results, and next steps.
Troubleshooting installation issues
This section discusses troubleshooting P9000 Performance Advisor and host agents installation, or
upgrade related issues.
P9000 Performance Advisor installation does not complete and rolls back
While installing P9000 Performance Advisor, the installation might stop and roll back.
Cause
The Loopback adapter might not be configured on your management station.
Resolution
Configure a Loopback Adapter on your management station. For more information, see the HP
StorageWorks P9000 Performance Advisor Software Installation Guide. For document download
location, see “Related information” on page 97.
Cause
The C:\Windows\System32\drivers\etc\hosts file is modified.
Resolution
Revert the changes made in the C:\Windows\System32\drivers\etc\hosts file. HP recommends
that you do not tamper the entries for the localhost in this file.
HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions 9