HP XP7 DKA Encryption User Guide (TK901-96001)

5 Troubleshooting
Common problems using EDKA include connection problems, license problems, and administrator
permission problems. Managing or changing encryption settings is not possible if you cannot
connect, write to, or run the storage system.
Encryption events in the audit log
The HP XP7 Storage system audit log records events related to the EDKA feature, including data
encryption and EDKA processes. You can export an audit log that contains encryption events in
near real-time to an external syslog server.
For more information about the audit log and how to export log events, see the HP XP7 Remote
Web Console User Guide and the HP XP7 Audit Log User and Reference Guide.
DKA Encryption processes that the audit log records
The audit log records all of the tasks that you do using the EDKA feature. The tasks are recorded
as audit log notations.
The following table lists the audit log notations and their meaning.
MeaningLog notation
The system created a backup of a data encryption license key.Backup Keys
The system created a backup of a data encryption license key to a file.Backup Keys to File
The system created a backup of a data encryption license key to a key management server.Backup Keys to Serv
The system created one or more data encryption license keys.Create Keys
The system deleted one or more data encryption license keys.Delete Keys
The system deleted one or more data encryption license keys on a key management server.Delete Keys on Serv
The system enabled or disabled encryption at the parity group level.Edit Encryption
The system restored one or more data encryption license keys.Restore Keys
The system restored one or more data encryption license keys from a file.Restore Keys fr File
The system restored one or more data encryption license keys from a key management server.Restore Keys fr Serv
The system set up a key management server.Setup Key Mng Serv
Problems and solutions
For troubleshooting information about the HP XP7 Storage system, see the HP XP7 Owner Guide.
For troubleshooting information about RWC, see the HP XP7 Remote Web Console User Guide
and HP XP7 Remote Web Console Messages.
The following table lists common problems and solutions for encryption features.
ActionProblem
Make sure that:Cannot use the EDKA feature to back up or restore a key.
• The DKA Encryption software license is valid and
installed.
• You have the Security Administrator (View & Modify)
role.
30 Troubleshooting