HP XP P9000 External Storage Access Manager User Guide (AV400-96607, January 2014)

Configuring the system............................................................................................................69
Disaster recovery in a cluster system..........................................................................................69
Restrictions ............................................................................................................................70
8 Troubleshooting........................................................................................71
Potential causes of errors ........................................................................................................71
Is there an error messages for every type of failure? ...................................................................71
Where do you look for error messages?....................................................................................71
Basic types of troubleshooting procedures..................................................................................71
Troubleshooting general errors ................................................................................................71
Suspended volume pair troubleshooting ....................................................................................73
The workflow for troubleshooting suspended pairs when using Remote Web Console..................73
Troubleshooting suspended pairs when using RAID Manager .................................................74
Location of the RAID Manager operation log file...............................................................74
Example log file............................................................................................................74
Related topics...............................................................................................................76
Recovery of data stored only in cache memory...........................................................................76
Pinned track recovery procedures.........................................................................................76
Recovering pinned tracks from volume pair drives...................................................................76
Recovering pinned tracks from quorum disks .........................................................................76
9 Support and other resources......................................................................77
Contacting HP........................................................................................................................77
Subscription service............................................................................................................77
Documentation feedback....................................................................................................77
Related information.................................................................................................................77
HP websites......................................................................................................................78
Conventions for storage capacity values....................................................................................78
Typographic conventions.........................................................................................................78
Rack stability..........................................................................................................................79
A Conventions............................................................................................80
Business Copy and Snapshot volumes.......................................................................................80
B ESAM GUI reference.................................................................................81
Pair Operation window...........................................................................................................81
Possible VOL Access values for pairs....................................................................................83
Detailed Information dialog box...........................................................................................84
Paircreate(ESAM) dialog box...............................................................................................86
Pairsplit-r dialog box..........................................................................................................88
Pairresync dialog box.........................................................................................................88
Pairsplit-S dialog box..........................................................................................................89
Quorum Disk Operation window .............................................................................................90
Add Quorum Disk ID dialog box.........................................................................................91
Glossary....................................................................................................93
Index.........................................................................................................95
6 Contents