HP Insight Diagnostics 9.3 User Guide Abstract This guide provides information about the Hewlett-Packard Insight Diagnostics software, including its usage, management, and troubleshooting. HP Insight Diagnostics is a proactive server management tool, available in both Online and Offline Editions. Insight Diagnostics provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.
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Contents 1 HP Insight Diagnostics overview...................................................................5 HP Insight Diagnostics editions...................................................................................................5 Key features and benefits...........................................................................................................5 Theory of operation..................................................................................................................
Diagnosis Log tab..............................................................................................................26 Test Log tab (HP Insight Diagnostics Offline Edition only).........................................................27 Error Log tab.....................................................................................................................27 Integrated Management Log tab..........................................................................................
1 HP Insight Diagnostics overview HP Insight Diagnostics editions HP Insight Diagnostics Online Edition is a web-based application that captures hardware and operating system configuration information, records critical information for documentation and disaster recovery, and compares historical configurations on the same server or a baseline server. Available in Microsoft® Windows® , Linux, and Solaris OS versions.
System requirements HP Insight Diagnostics Online Edition for Windows requires the following: • HP Advanced System Management Driver • HP System Management Homepage • HP Server Management Application and Agents • Memory: 512 MB • Graphics controller support: 1024x768 HP Insight Diagnostics Online Edition for Linux requires the following: • HP System Management Homepage • HP Server Management Application and Agents • Memory: 512 MB • Graphics controller support: 1024x768 HP Insight Diagnost
2 Getting started Installing the Online Edition Use the appropriate procedures for your OS environment. Removing the HP Survey utility Before installing the HP Insight Diagnostics Online Edition, HP recommends removing the HP Survey Utility. Use the procedures in this section to remove the software. Removing the HP Survey utility for Windows operating systems If installed, remove the HP Survey Utility for Windows before installing HP Insight Diagnostics Online Edition. 1.
a. b. Mount the ISO image directly using appropriate software, and open its contents. Write the ISO image to a bootable USB Key using HP USB Key Utility for Windows, which can be found by searching HP's website. Insert the USB Key into the server's USB port and open its contents. Burn the ISO image to a writable DVD using appropriate software. Insert the DVD into the server's optical disk drive and open its contents. c. 3. 4. 5. 6. 7. Navigate to the directory hp/swpackages and run hpsum.exe.
5. 6. 7. Choose Select Components and ensure that the HP Insight Diagnostics Online Edition for Linux component is selected. Select or unselect other components as desired, then click OK when done. Click Install to install Insight Diagnostics and any other selected components. Click Exit to exit HP SUM. Locating files During the installation, the HP Insight Diagnostics files are copied to the following directories: • The HP Insight Diagnostics executable file is copied to the /opt/hp/hpdiags directory.
Starting HP Insight Diagnostics for Linux Online Edition from the HP System Management Homepage 1. 2. Open the browser. In the address field, enter the following: https://localhost:2381 3. 4. 5. Press Enter. The System Management Homepage appears. Click Webapps. Click HP Insight Diagnostics in Other Agents. Starting the Online Edition from a browser HP Insight Diagnostics Online Edition enables you to view information from a browser meeting the following requirements: • Microsoft Internet Explorer 6.
https://localhost:2381 3. Press Enter. The Security Alert dialog box appears the first time you navigate to a system without a Certificate Authority Root Certificate. The Security Alert dialog box does not display if a Certificate Authority Root Certificate is installed on the browsers to be used for management. If it does display after this is implemented, you might have browsed to the wrong system.
Table 1 Optional command line parameters (continued) Parameter Description This command adds an entry to your crontab for Linux-based systems, or to the Windows Scheduled Tasks list for Windows-based systems. For more information on crontab, enter man crontab at a Linux command prompt. –u Remove scheduled automatic execution of Insight Diagnostics. This command removes all entries that refer to HP Insight Diagnostics in your crontab.
See the following examples: • • To capture Survey configuration information for your system, and then send the XML file to a terminal, enter either of the following commands: ◦ # .
Figure 2 Press F10 key for Intelligent Provisioning 3. On the blue menu screen, press Enter. NOTE: If HP Insight Diagnostics is listed in this menu, you can skip Step 4 through Step 5 as well you can use the down arrow key to select that option, then press Enter. If you are using Intelligent Provisioning for the first time, you see screens prompting you to configure the keyboard, networking, etc.
5. On the Maintenance screen, click on the Insight Diagnostics icon. Figure 4 Select Insight Diagnostics When you exit HP Insight Diagnostics, you will return to the maintenance menu, where you can run another tool or reboot the server back to your operating system.
3 Using HP Insight Diagnostics HP Insight Diagnostics contains the following primary tabs: • Survey • Diagnose • Test (available only in Offline Edition) • Status • Log • Help Using the Survey tab The HP Insight Diagnostics Survey feature displays system configuration information on the Survey tab. When Insight Diagnostics starts, summary information for the Overview category appears. To view configuration details for a different subject: 1.
• Storage displays information about the storage controllers and storage media connected to the system, including hard drives, diskette drives, and optical drives. It also shows logical volume information for all connected hard drives. • System displays information about the system ROM, product type, processor type and speed, and coprocessor. Figure 5 Survey tab – Current configuration Scheduling a survey 1. 2. 3. 4. 5. Click Schedule Captures.
Figure 6 Save Configuration pop up NOTE: 3. The saved information is for the current view and category on the Survey tab. The survey file is saved with table of contents. Save the configuration file to a USB storage device 1. 2. 3. 4. Click USB flash drive to save the file to the USB device. If a USB storage device is not attached to the system, the USB flash drive radio button does not appear.
7. 8. 9. 10. • Graphics displays information about the graphics subsystem, including the graphics card, graphics mode, ROM, and video memory. • Input Devices displays information about the type of keyboard, mouse, and other input devices connected to the computer. • Internal Conditions (if supported on system) displays information about the health of the computer, including the fan, temperature, power supply, and health LED information. • Memory displays detailed information about system memory.
To start a diagnostic test: 1. Click Diagnose tab. 2. Select the device to diagnose: 3. • Select All Devices to assess the health of all logical volumes and power supplies. • Select one or more specific logical volumes or power supplies to assess the health of the selected devices. Click Diagnose button. Figure 8 Diagnose tab If the computer does not have any logical volumes or power supplies that are diagnosable, the following message appears: System does not have any diagnosable devices installed.
2. 3. 4. 5. 6. Select the test mode: • Interactive runs all tests, some of which require user input. • Unattended runs the tests that do not require user input. Select the test duration: • Loops runs the test for the specified number of test cycles. • Total Test Time (minutes) runs the test for the specified length of time. Select Stop on First Error to stop all tests if an error occurs. Select the device to test: • Select the All Devices check box to test all devices.
5. 6. Select the device to test: • Select All Devices to test all devices. • Select the check box for one or more devices to test specific devices. Click Begin Testing. Figure 10 Test tab – Complete Test The Status tab displays test progress. The logs, on the Log tab, display detailed test results. Running a Custom Test 1. 2. 3. 4. 5. 6. 22 Click Custom Test. Select the test mode: • Interactive runs all tests, some of which require user input.
Figure 11 Test tab – Custom Test The Status tab displays test progress. The Log tab displays detailed test results. Using the Status tab The Status tab displays testing progress and results Viewing Diagnose test status The progress and status of the Diagnose process appears on the Status tab when Diagnose completes The progress bar shows the test progress. During tests of longer duration, the Status screen refresh rate varies. To cancel the test in progress, click Cancel.
Click Start Drive Identity LED to identify the specific hard drive in the computer that may contain the volume. The hard drive LED indicates the location of the volume as follows: • A SCSI hard drive containing the logical volume flashes the hard drive LED. • A SATA or SAS hard drive containing the logical volume illuminates a blue hard drive LED. The LED remains illuminated or continues to flash until you click Stop Drive Identity LED.
• Test Progress displays the progress of the testing. This progress bar has following test modes: ◦ Time—Time passed divided by total time selected (percentage of time completed). ◦ Loops—Loops run divided by total loops (percentage of loops completed). ◦ Single loop—The total percentage complete of all tests divided by total number of tests (average test percentage completed). The progress bar percentage changes based upon the kind of test mode is selected.
◦ The number of times the test passed ◦ The time it took to run Diagnose on each device during the last execution • Test Log (available only in HP Insight Diagnostics Offline Edition) displays detailed offline test details. • Error Log displays the tests that have failed during the offline testing. • Integrated Management Log displays POST errors and diagnostic errors.
Test Log tab (HP Insight Diagnostics Offline Edition only) IMPORTANT: This feature is available only in HP Insight Diagnostics Offline Edition. Detailed test results of offline testing appear in the Test Log on the Log tab.
To save the Error Log to an HTML file onto a storage device such as a USB disk or diskette, click Save. To find detailed information about specific error codes, see (page 31). Figure 16 Error Log Integrated Management Log tab The Integrated Management Log (IML) tab contains system errors discovered during POST and by the System Management driver during normal operations. IML entries are dated and have severity levels and error counts that can be used to help isolate a problem.
• To enter any text or note into the IML, click Add Maintenance Note. • To remove all IML entries, click Clear IML. HP recommends saving the current contents in a file before clearing the log. • To save the IML Log to an HTML file onto a storage device such as a USB disk or diskette, click Save. This operation does not affect the current contents of the IML, but it does archive IML data for use when working with HP to diagnose issues.
Figure 18 System Event Log Help tab The Help tab provides information on using HP Insight Diagnostics, such as the tab interface, overview categories, test mode descriptions, device test descriptions, error codes and descriptions, logging capabilities, and failure information. About HP Insight Diagnostics The HP Insight Diagnostics tab provides the details of the Insight Diagnostics software and searchable help information about operating Insight Diagnostics.
Figure 19 HP Insight Diagnostics Help tab Error codes The Error Codes tab describes each numerical error code and the recommended actions for each error. To find a specific error code description: 1. Enter the error code into the text box. 2. Click Find Error Codes. To find general error code information, use the scroll bar to browse the list of the Insight Diagnostics error codes and a description of each.
Figure 20 Find Error Codes Test components IMPORTANT: This feature is available only in HP Insight Diagnostics Offline Edition. The Test Components tab provides a detailed description of the available tests.
Saving and printing information in HP Insight Diagnostics You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB HP Drive Key. You cannot save to the hard drive if you are using HP Insight Diagnostics Offline Edition. The system automatically creates an HTML file that has the same appearance as the information displayed on the screen. To save and print: 1. Insert a diskette or USB HP Drive Key: 2. 3. 4. 5.
4 Troubleshooting Troubleshooting memory The memory test component can perform the following tests: • Address test–This test verifies the integrity of the address buses connecting the processors to the memory modules. Verification is done by writing data to all possible addresses that have only 1 bit either set (1) or reset (0), having alternate bits set, having all bits high, and having all bits low.
• Re-seat physical drives and controllers. • Check drive cables and connectors for any signs of damage or bent pins. IMPORTANT: To minimize downtime, HP recommends that steps involving the reseating of drives and controllers be performed simultaneously. Perform steps involving multiple drive reseating, controller reseating, and cable inspection with the server powered off. TIP: When powering down a system using external storage, power down the server before powering down the external storage.
5 Support and other resources Information to collect before contacting HP Be sure to have the following information available before you contact HP: • Software product name • Hardware product model number • Operating system type and version • Applicable error message • Third-party hardware and software • Technical support registration number (if applicable) How to contact HP Use the following methods to contact HP technical support: • In the United States, see the Customer Service / Contact HP
HP authorized resellers For the name of the nearest HP authorized reseller, see the following sources: • In the United States, see the HP U.S. service location website: http://www.hp.com/ service_locator • In other locations, see the Contact HP worldwide website: http://welcome.hp.com/country/ us/en/wwcontact.html Documentation feedback HP welcomes your feedback. To make comments and suggestions about product documentation, send a message to: docsfeedback@hp.
Typographic conventions This document uses the following typographical conventions: Book title The title of a book. On the web, this can be a hyperlink to the book itself. 38 Command A command name or command phrase, for example ls -a. Computer output Information displayed by the computer. Ctrl+x or Ctrl-x A key sequence that indicates you must hold down the keyboard key labeled Ctrl while you press the letter x. ENVIRONMENT VARIABLE The name of an environment variable, for example, PATH.
A Acronyms and abbreviations BIOS Basic Input/Output System CMOS Complementary Metal-Oxide Semiconductor COM Serial port interface CSR Customer Self Repair CSS Cascading Style Sheets HTML HyperText Markup Language iLO Integrated Lights-Out IML Integrated Management Log IRQ Interrupt ReQuest LED Light-Emitting Diode LPT Line Print Terminal LSP Linux Support Pack OS Operating System PCI Peripheral Component Interconnect POST Power-On Self Test PSP ProLiant Support Pack ROM Rea
Index A about HP Insight Diagnostics editions, 5 authorized resellers, 36 B benefits, 5 browser modifying in Linux, 10 starting from, 10 C command line starting from, 11 command line parameters, 12 Complete test, 21 configurations compare, 18 contact HP, 36 Custom test, 22 I IML log, 28 Insight Diagnostics Commands in Linux, 12 Insight Diagnostics commands in Windows, 13 L locating files, 9 log system event, 29 Log tab, 25 M MS Internet Explorer starting from, 10 D Diagnose log, 26 Diagnose tab, 19 Di
registering, 36 service locator website, 37 test components, 32 Test log , 27 theory of operation, 5 troubleshooting disk drives and storage systems, 34 memory, 34 typographic conventions, 38 U update service registering, 36 using HP Insight Diagnostics, 16 V view offline test status, 24 W warranty, 36 Webapps, 9 websites, 37 HP , 37 product manuals, 37 Windows Start menu starting from, 9 41
