HP Insight Diagnostics User Guide Part Number 390374-004 April 2009 (Fourth Edition)
© Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Confidential computer software.
Contents HP Insight Diagnostics overview ..................................................................................................... 5 Introduction .............................................................................................................................................. 5 Key features and benefits ........................................................................................................................... 5 Theory of operation ....................................
Uninstalling HP Insight Diagnostics from a Linux server ....................................................................... 32 Troubleshooting .......................................................................................................................... 33 Troubleshooting memory .......................................................................................................................... 33 Troubleshooting disk drives and storage systems .........................................
HP Insight Diagnostics overview Introduction HP Insight Diagnostics is a proactive server management tool, available in both Online and Offline editions. Insight Diagnostics provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.
In addition to system management tools, service tools can resolve system problems quickly. To streamline the service process and resolve problems quickly, you must have the right information available at the time that a service call is placed. This combination of features simplifies the service process and minimizes downtime. Theory of operation HP Insight Diagnostics is a useful step in troubleshooting procedures. If a system problem occurs, do the following: • Check the computer health and status LEDs.
Getting started Installing the Online Edition Use the appropriate procedures for your OS environment. Removing HP Survey Utility Before installing the HP Insight Diagnostics Online Edition, HP recommends removing the HP Survey Utility. Use the procedures in this section to remove the software. Removing the HP Survey Utility for Windows® If installed, remove the HP Survey Utility for Windows® before installing HP Insight Diagnostics Online Edition: 1. Go to Add or Remove Programs. 2.
During the installation, the Insight Diagnostics files are copied to the \hp\hpdiags folder on the same drive in which Windows® is installed, usually the C: drive. Installing HP Insight Diagnostics for Linux Online Edition Installing from the HP ProLiant Support Pack Install the HP ProLiant Support Pack (PSP) from the HP SmartStart CD. HP Insight Diagnostics for Linux installs during the PSP installation. For more information on the PSP, see the HP ProLiant Support Pack and Deployment Utilities User Guide.
Starting from HP Systems Insight Manager 1. Go to the Device page. 2. Select HP Insight Diagnostics from the Device Links box. Starting from the HP System Management Homepage 1. Click the HP System Management Homepage icon on the Windows® desktop. 2. Click the Webapps tab. 3. Click the HP Insight Diagnostics link in the Other Agents box. Starting HP Insight Diagnostics for Linux Online Edition from the HP System Management Homepage 1. Open the browser. 2.
5. Click the HP Insight Diagnostics link in the Other Agents box. Starting the Online Edition from a browser HP Insight Diagnostics Online Edition enables you to view information from a browser meeting the following requirements: • Microsoft® Internet Explorer 6.0 or later • Mozilla 1.5 or later • Support for TCP/IP • Support enabled for the following: o Accept all cookies o Java™ o JavaScript o CSS o Tables and frames To start HP Insight Diagnostics from the browser: 1.
3. Press the Enter key. Modifying browser settings on a Linux server Both the browser menu bar that displays the address and the menu bar directly below it must be minimized so that the HP Insight Diagnostics screens fit in the browser window correctly. To minimize the menu bars: 1. Click the down arrow located between the Back and Forward buttons and the address field to minimize the menu bar that displays the address. 2. To minimize the bottom menu bar: a. Right-click an open space in the menu bar.
5. Click Login. The System Management Homepage appears. Using the Online Edition from a command line To list the command line options, enter the following commands: cd opt\hp\hpdiags hpdiags -? The optional command line parameters are listed in the following table.
Parameter Description -a Append the output to an existing output file. If no -o option is specified, this option is ignored. To avoid XML parsing errors, use this option with the plain text (-p). -rd Run a diagnosis of all diagnosable devices. The test results are posted to the Diagnosis Log (diagnosislog.xml). -? , -h Display help. Using Insight Diagnostics Commands in Linux To use the command line switches in Linux: 1. Open a Terminal window if necessary. 2.
Starting from an HP Documentation CD On an HP business PC or HP workstation, start HP Insight Diagnostics Offline Edition from either the HP Documentation CD or the HP Documentation and Diagnostics CD: 1. Insert the CD into the optical drive. 2. Shut down the operating system, and power off the computer. 3. Power on the computer. The system boots to the CD.
Using HP Insight Diagnostics HP Insight Diagnostics contains the following primary tabs: • Survey • Diagnose • Test (available in Offline Edition only) • Status • Log • Help Using the Survey tab The HP Insight Diagnostics Survey feature displays system configuration information on the Survey tab. When Insight Diagnostics starts, summary information for the Overview category appears. To view configuration details for a different subject: 1. 2.
o Resources displays information about the system resources, real-time clock, and operating system settings for certain settings, such as I/O and IRQs. o Operating System displays information on the OS. o Storage displays information about the storage controllers and storage media connected to the system, including hard drives, diskette drives, and optical drives. It also shows logical volume information for all connected hard drives.
b. If you attach a USB storage device after clicking the Save button, click the Rescan for devices button to detect the attached USB storage device. c. 3. Enter the file name in the File Name box. Click the Save button. The file is saved in HTML format and can be viewed by any standard Web browser. To get an XML formatted Survey report, copy the session file from the \hpdiags directory. Survey session files are named using the format: SurveyDATE.
o Resources displays information about the system resources, real-time clock, and operating system settings for certain settings, such as I/O and IRQs. o Operating System displays information on the OS. o Storage displays information about the storage controllers and storage media connected to the system, including hard drives, diskette drives, and optical drives. It also shows logical volume information for all connected hard drives.
To start a diagnostic test: 1. Click the Diagnose tab. 2. Select the device to diagnose: 3. o Select All Devices to assess the health of all logical volumes and power supplies. o Select one or more specific logical volumes or power supplies to assess the health of the selected devices. Click the Diagnose button. If the computer does not have any logical volumes or power supplies that are diagnosable, the following message appears: System does not have any diagnosable devices installed.
The offline HP Insight Diagnostics Test feature provides options for diagnostic testing of all major hardware components in the system. Three tests are available on the Test tab: • Quick Test runs a predetermined test script for which a sample of each hardware component is exercised and requires no user intervention. • Complete Test runs a predetermined script for which each hardware component is tested fully. • Custom Test runs only the tests selected.
The Status tab displays test progress. The logs, on the Log tab, display detailed test results. Running a Complete test 1. Click the Complete Test tab. 2. Select the test mode: 3. o Interactive runs all tests, some of which require user input. o Unattended runs the tests that do not require user input. Select the test duration: o Loops runs the test for the specified number of test cycles. o Total Test Time (minutes) runs the test for the specified length of time. 4.
o 3. Unattended runs the tests that do not require user input. Select the test duration: o Loops runs the test for the specified number of test cycles. o Total Test Time (minutes) runs the test for the specified length of time. 4. Click the Stop on First Error checkbox to stop all tests if an error occurs. 5. Select the device and tests: 6. o Click the Check All button to run all device-specific tests. o Click the Uncheck All button to clear any check boxes that are selected.
To cancel the test in progress, click the Cancel button. To repeat the test, click the Retest button. The Device Diagnosis sections display device-specific details and test results and details for each device. Test results are indicated as follows: • Canceled: The test did not complete or was canceled. • Passed: The test passed and the device is operating within specifications. • Failed: The device failed the test, or the test itself failed.
o Failed: The device failed the test, or the test itself failed. A failure indicates that additional testing should be performed on the device. o Further Troubleshooting Required: A communication problem exists that could be related to the health of the device. Perform additional troubleshooting procedures to determine the problem or use the Custom test option on the Test tab to retest the device. o Abnormal termination: The test terminated abnormally.
• Test Log (only available in HP Insight Diagnostics Offline Edition) displays detailed offline test details. • Error Log displays the tests that have failed during the diagnostic testing. • Integrated Management Log displays POST errors and diagnostic errors. The IML records system events, critical errors, power-on messages, memory errors, and any catastrophic hardware or software errors that typically cause a system to fail. The IML enables the manipulation of this data.
Test log IMPORTANT: This feature is only available in HP Insight Diagnostics Offline Edition. Detailed test results of offline testing appear in the Test log on the Log tab.
• The recommended repair action for the failed hardware issue • The failed count, the number of times the test has failed To remove the Error log entries, click the Clear Error Log button. To save the Diagnose log to an HTML file onto a storage device such as a USB disk or diskette, click the Save button. To find detailed information about specific error codes, see "Error Codes (on page 29).
• Last Update • Initial Update • Count • Description From this tab, the following actions are available: • To change a device's severity level to "Repaired," click the Set Selected Items to "Repaired" button. • To select all IML entries, click the Check All button. • To unselect any selected IML entries, click the Uncheck All button. • To enter any text or note into the IML, click the Add Maintenance Note button. • To remove all IML entries, click the Clear IML button.
About HP Insight Diagnostics The HP Insight Diagnostics tab provides the details of the Insight Diagnostics software and searchable help information about operating Insight Diagnostics. To search the help files, click the Search Help Files link. Error Codes IMPORTANT: This feature is only available in HP Insight Diagnostics Offline Edition. The Error Codes tab describes each numerical error code and the recommended actions for each error. To find a specific error code description: 1.
To find general error code information, use the scroll bar to browse the list of the Insight Diagnostics error codes and a description of each. Test Components IMPORTANT: This feature is only available in HP Insight Diagnostics Offline Edition.
The Test Components tab provides a detailed description of the test that was run. Saving and printing information in HP Insight Diagnostics You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB HP Drive Key. You cannot save to the hard drive if you are using HP Insight Diagnostics Offline Edition. The system automatically creates an HTML file that has the same appearance as the information displayed on the screen. To save and print: 1.
Exiting HP Insight Diagnostics To exit HP Insight Diagnostics Online Edition, close the browser window. To exit HP Insight Diagnostics Offline Edition: 1. Click the Exit Diagnostics button. 2. Remove the CD from the optical drive. Uninstalling HP Insight Diagnostics Online Edition Uninstalling HP Insight Diagnostics from a Windows server 1. Go to Add/Remove Programs, and then select HP Insight Diagnostics Online Edition for Windows. 2. Click the Uninstall button.
Troubleshooting Troubleshooting memory The memory test component can perform the following tests: • Address test—This test verifies the integrity of the address buses connecting the processors to the memory modules. Verification is done by writing data to all possible addresses that have only 1 bit either set (1) or reset (0), having alternate bits set, having all bits high, and having all bits low.
Troubleshooting disk drives and storage systems To further troubleshoot a disk drive, or if you continue experiencing storage-related issues after running Diagnose, perform the following tasks: • Search for known storage-related issues on the HP website (http://www.hp.com). To search for customer advisories related to ProLiant servers configured with Smart Array controllers, use the following search string: +ProLiant +Advisory +"Smart Array".
Support and drivers For support software, driver updates, ROM updates, product bulletins, warranty information, manuals, and e-mail-based support, see the HP website (http://www.hp.com/go/support).
Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller: • See the Contact HP worldwi
Acronyms and abbreviations CMOS complementary metal-oxide semiconductor CSR Customer Self Repair CSS cascading style sheets iLO Integrated Lights-Out IML Integrated Management Log POST Power-On Self Test PSP ProLiant Support Pack RILOE II Remote Insight Lights-Out Edition II RPM Red Hat Package Manager SATA serial ATA SCSI small computer system interface TCP/IP Transmission Control Protocol/Internet Protocol Acronyms and abbreviations 37
TPM trusted platform module USB universal serial bus Acronyms and abbreviations 38
Index benefits 5 browser, starting from 10 HP HP HP HP HP HP HP HP HP C I command line options 12 command line, using 12 comparing Survey sessions 17 Complete test 20 contacting HP 36 Custom test 21 customer self repair (CSR) 36 Integrated Management Log tab 27 introduction 5 IT Resource Center 34 A about HP Insight Diagnostics 29 additional help 34 B D deleting a Survey session 17 Diagnose tab 18 Diagnosis Log tab 25 E Error Log tab 26 exiting HP Insight Diagnostics 32 Insight Diagnostics, using
S saving and printing from HP Insight Diagnostics 31 saving Survey configuration information 16 scheduling a survey 16 Smart Component, installing from 7 Status tab 22 support and drivers 35 Survey tab 15 system requirements 6 T technical support 36 Test components 30 Test log tab 25 Test tab 19 theory of operation 6 troubleshooting drives and storage 34 troubleshooting memory 33 U uninstalling from a Linux server 32 uninstalling from a Windows server 32 using the command line 12 using the command line wi
