Owner manual

Agent information 69
Use the ASR Reset Limit feature in conjunction with the ASR Reset Count feature in the same window. The ASR
Reset Count feature displays the number of times that ASR has rebooted the server. If the ASR Reset Count is
approaching the reset limit, immediately investigate the server for problems by checking the Critical Error Log
and running Diagnostics.
• ASR Reset Count—Displays how many times the ASR feature has rebooted the server. ASR reboots (or resets) the
server a limited number of times. If the ASR Reset Count is incremented, check the Critical Error Log to determine
if a serious problem exists.
If you suspect a software problem, consult your operating system documentation.
If you suspect a hardware problem, run Diagnostics to determine if a problem exists.
This count is reset to 0 when the system is reset manually.
Pager
• Pager Status—Displays the status of the pager. If a modem is installed in the server and paging is enabled, ASR
can send an alarm to a pager when a critical error occurs.
The status can be the following:
• Enabled—Paging will occur.
• Disabled—Paging will not occur.
• Unknown—You may need to upgrade your support software or Server Agents or the Server Agent cannot
determine the status of this pager.
• Pager Dial String—Displays the pager dial string that the server will dial when an alarm occurs. If a modem is
installed in the server and paging is enabled, ASR will send an alarm to a pager and deliver a pager message.
• Pager Message—Displays the pager message sent when an ASR occurs. The pager message is a numeric value
of up to seven digits (characters must be 0 through 9) that identifies the server experiencing the hardware or
software failure. There is an additional space for a pound sign (#), which many pagers require for ending a
sequence. The numbers are chosen to uniquely identify the server so you know which server experienced a
problem.
• Serial Port—Displays the communication port that is enabled for use with the ASR feature. For example, this port
might be Serial Port 1. ASR uses this port to page the system administrator, and the administrator uses this port
when dialing into the device. You can set the Serial Port value.
Security
The Security section displays each of the following security parameters as either Enabled or Disabled for the selected
device:
• Serial Port Control—Prevents the transfer of data through the integrated serial interface (COM ports).
• Parallel Port Control—Prevents the transfer of data through the integrated parallel port.
• USB Port Control—Prevents the transfer of data through the integrated universal serial bus (USB) port.
• Floppy Disk Control—Prevents writing to the diskette drives and allows read only access.
Software Version Information –
This section displays the versions of the system software installed on this machine.
• Name—The name of the software installed in the system is displayed.
• Installed Version—The version of the software installed in the system is displayed
System Board
The following information about the system board is displayed. The type of information displayed may vary
depending on the device type.
• Product Name—Displays the type of device or client PC.
• System ROM Version—Identifies the current system ROM version by date. This information may help you track
the configuration of the device or client and may be useful for diagnosing service problems. If your system is a
ProLiant computer, other information such as the Family Code and Type Code is given.
• Redundant ROM Version—Identifies the backup system ROM version by date. This field is not displayed if a
Redundant ROM is not available.
• Remote ROM-based Diagnostics—Displays the date of the current Remote ROM-based Diagnostics for this
device. This field shows NA if Remote ROM-based Diagnostics are not present.
• Hours in Service—Displays the number of hours the operating system has been running on this device since the
operating system software was installed.