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Appendix A Troubleshooting 91
d. Click Reset>OK.
• There are known browser issues in the Management Agents for Tru64 UNIX. However, many have been
corrected in later releases. For additional information, see the Management Agents for AlphaServers for Tru64
UNIX Reference Guide.
SNMP community string issues
• In NetWare, the community string can be changed through the INETCFG utility. After the community string has
been changed, the administrator must restart the server at a convenient time to have the change take effect. This
restarts the Novell SNMP with the new community string and enables the Web Agent to utilize it.
• In Windows
®
NT, if the SNMP community string is changed, the SNMP service does not recognize the change
until the SNMP service is stopped and restarted from the Services Control Panel applet. If the SNMP service is
not stopped and restarted, then the Web Agent is unable to get any SNMP data and the HTML pages do not
contain any data.
• Service Pack 4 for Microsoft
®
Windows
®
NT 4.0 enables SNMP community strings with read-only access or no
access to be added to a system. If a read-only or read/write community string has not been defined, then the
Web Agent is unable to get any SNMP data and the HTML pages do not contain any data. Unless a read/write
community string is defined, you do not have write access, even if you log on to the Web Agent as
administrator or operator.
• In Windows Server
®
2003, manually configure the community string:
a. From the Start menu, select Programs>Administrative Tools>Services.
b. Double-click SNMP Service, and then click the Traps tab.
c. In the Community Names field, enter a community name string. If a community name already exists, select
it. If one does not exist, enter
public in the Community Names field, and click Add. The default community
string for Insight Manager is public. If a different community string is entered here, it must also be entered
on the management console that is responsible for the system. To change the community string (community
strings are case-sensitive) in HP Systems Insight Manager, see the HP Systems Insight Manager User Guide
section, “Setting Up SNMP Community Strings.”
d. Under the Trap Destinations list, click Add.
e. In the IP Host/Address or IPX Address field, enter the IP address of the management console. This address
identifies the management console to receive the alert when the Server Agents detect a significant event.
f. Click Add>OK.
IMPORTANT: For Windows Server
®
2003, Windows
®
2000, Windows
®
NT, NetWare 5.1, and
NetWare 6.0 (SNMP Only), enter the Monitor and Control community strings for the device. The Insight
Management Agents and HP Systems Insight Manager use these community strings to communicate with the
OS SNMP service. Without a Control community string, certain operations cannot be performed, such as
clearing the IML or changing agent configuration settings.
• In Tru64 UNIX, the SNMP daemon must be stopped and restarted before a change in the SNMP community
string is recognized. To stop and start the SNMP daemon, log in as
root and use the following commands,
respectively:
# /usr/sbin/snmpd stop
#/usr/sbin/snmpd start
Management Agents for Servers for Windows
®
issues
As a preliminary troubleshooting step, always examine the Windows Event Log by starting the Event Viewer
application. Management Agents for Servers and other installed software log significant events into the Windows
®
Event Log, which might help in diagnosing a problem. Also, always install all HP drivers from the SmartStart CD
before installing the Management Agents for Servers.
Installation issues
Cannot manage an HP 32-Bit SCSI-2 controller
If an HP 32-bit SCSI-2 controller is added to an existing managed server, activate the SCSI Information agent. To
activate the SCSI Information Agent, perform the following steps:
1. From the Control Panel, run the Management Agents.
2. Click the Service tab to display the list of active and inactive agents. A SCSI filter monitor is required for
SCSI management.
3. Select SCSI Information from the list of Inactive Agents, and then click Add to move it to the Active Agents list.